Current jobs related to Coordinator, Customer Service Ddc - Montreal, Quebec - Rona Inc.

  • Customer Service Coordinator

    2 weeks ago

    Montreal, Quebec, Canada CMA CGM Full time

    Customer Service Coordinator sought to provide exceptional service and ensure customer satisfaction throughout the shipping process, coordinating shipments and resolving issues in a timely and professional manner. Led by Rodolphe Saadé, the CMA CGM Group is a global leader in shipping and logistics, serving more than 420 ports worldwide on five continents....

  • Customer Service Coordinator

    3 weeks ago

    Montreal, Quebec, Canada CB Canada Full time

    Job Summary: CB Canada is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Coordinator. As a key member of our logistics team, you will be responsible for coordinating and tracking shipments, providing exceptional customer service, and ensuring compliance with regulatory requirements. About the Role: This is a...

  • Customer Service Coordinator

    2 weeks ago

    Montreal, Quebec, Canada CB Canada Full time

    Job Summary: CB Canada is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Coordinator. As a key member of our logistics team, you will be responsible for coordinating and tracking shipments, providing exceptional customer service, and ensuring timely and accurate delivery of goods. About the Role: This is a...

  • Customer Service Coordinator

    2 weeks ago

    Montreal, Quebec, Canada CB Canada Full time

    Job Summary: CB Canada is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Coordinator. As a key member of our logistics team, you will be responsible for coordinating and tracking shipments, providing exceptional customer service, and ensuring timely and accurate delivery of goods. About the Role: This is a...

  • Customer Service Coordinator

    3 weeks ago

    Montreal, Quebec, Canada CB Canada Full time

    Job Summary: CB Canada is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Coordinator. As a key member of our logistics team, you will be responsible for coordinating and tracking shipments, providing exceptional customer service, and ensuring timely and accurate delivery of goods. About the Role: This is a...

  • Customer Service Coordinator

    3 weeks ago

    Montreal, Quebec, Canada CB Canada Full time

    Job Summary: CB Canada is seeking a highly organized and detail-oriented individual to join our team as a Customer Service Coordinator. As a key member of our logistics team, you will be responsible for coordinating and tracking shipments, providing exceptional customer service, and ensuring timely and accurate delivery of goods. About the Role: This is a...

  • Customer Service Returns Coordinator

    1 month ago

    Montreal, Quebec, Canada Quantum Full time

    Position: Customer Returns Specialist Location: Remote Salary: Up to $55K (based on experience) Schedule: 40 hours per week in officeQuantum, a prominent distributor of consumer goods for retail networks across Canada, is seeking a Customer Returns Specialist to enhance their dynamic and expanding team.In this position, you will thrive in a collaborative and...

  • Customer Success Manager, Strategic

    3 weeks ago

    Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and customer engagement.Key...

  • Customer Success Manager, Strategic

    3 weeks ago

    Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and customer engagement.Key...

  • Building Automation Systems Designer

    2 weeks ago

    Montreal, Quebec, Canada Siemens Canada Limited Full time

    About the RoleWe are seeking a highly skilled Building Automation Designer to join our national team. As a key member of our design team, you will be responsible for designing building automation systems and creating unique design solutions to meet customer requirements.Key ResponsibilitiesDesign building automation systems and create unique design solutions...

  • Building Automation Systems Designer

    2 weeks ago

    Montreal, Quebec, Canada Siemens Canada Limited Full time

    About the RoleWe are seeking a highly skilled Building Automation Designer to join our national team. As a key member of our design team, you will be responsible for designing building automation systems and creating unique design solutions to meet customer requirements.Key ResponsibilitiesDesign building automation systems and create unique design solutions...

  • Customer Service Manager

    3 weeks ago

    Montreal, Quebec, Canada Walmart Canada Full time

    Job Title: Front End Operations Coordinator Company: Walmart Location: Montreal, QC Job Summary: As a Front End Operations Coordinator, you will play a critical role in ensuring exceptional customer service and driving customer loyalty. You will be responsible for coordinating Front End operations, ensuring compliance with Company programs, and maintaining...

  • Customer Service Manager

    2 weeks ago

    Montreal, Quebec, Canada Walmart Canada Full time

    Job Title: Front End Operations Coordinator Company: Walmart Location: Montreal, QC Job Summary: As a Front End Operations Coordinator, you will play a critical role in ensuring exceptional customer service and driving customer loyalty. You will be responsible for coordinating Front End operations, ensuring compliance with Company programs, and maintaining...

  • Customer Experience Coordinator

    3 weeks ago

    Montreal, Quebec, Canada Nuovo Photography Full time

    About Nuovo PhotographyWe're a leading photography studio specializing in artistic and semi-nude photography. Our mission is to create a safe and empowering space for individuals to express themselves authentically.Job Title: Client Account ManagerWe're seeking a highly skilled and empathetic Client Account Manager to join our team. As a key member of our...

  • Customer Experience Coordinator

    3 weeks ago

    Montreal, Quebec, Canada Nuovo Photography Full time

    About Nuovo PhotographyWe're a leading photography studio specializing in artistic and semi-nude photography. Our mission is to create a safe and empowering space for individuals to express themselves authentically.Job Title: Client Account ManagerWe're seeking a highly skilled and empathetic Client Account Manager to join our team. As a key member of our...

  • Customer Service Coordinator

    1 month ago

    Montreal, Quebec, Canada YES Employment + Entrepreneurship Full time

    About the Role YES Employment + Entrepreneurship is dedicated to enhancing the community by offering vital services aimed at assisting individuals in securing employment and fostering business development. With over 25 years of experience, we have pioneered innovative initiatives and support systems that uniquely address the economic challenges encountered...

  • Customer Experience Coordinator

    3 weeks ago

    Montreal, Quebec, Canada beBee Professionals Full time

    About the RoleWe are seeking a highly skilled Client Relations Coordinator to join our team at beBee Professionals in Montreal. As a key member of our team, you will be responsible for managing client relationships, providing exceptional customer service, and ensuring customer satisfaction.Key ResponsibilitiesManage client relationships to foster strong...

  • Customer Experience Coordinator

    3 weeks ago

    Montreal, Quebec, Canada beBee Professionals Full time

    About the RoleWe are seeking a highly skilled Client Relations Coordinator to join our team at beBee Professionals in Montreal. As a key member of our team, you will be responsible for managing client relationships, providing exceptional customer service, and ensuring customer satisfaction.Key ResponsibilitiesManage client relationships to foster strong...

  • Customer Service Manager

    2 weeks ago

    Montreal, Quebec, Canada Walmart Canada Full time

    Job Title: Front End Operations Coordinator Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Job Description: As a Front End Operations Coordinator, you will be responsible for ensuring safe work processes and emergency procedures are followed, handling customer...

  • Customer Service Manager

    3 weeks ago

    Montreal, Quebec, Canada Walmart Canada Full time

    Job Title: Front End Operations Coordinator Company: Walmart Location: Montreal, QC Job Summary: As a Front End Operations Coordinator, you will play a key role in ensuring exceptional customer service and driving customer loyalty. You will be responsible for coordinating Front End operations, ensuring compliance with Company programs, and maintaining...

Coordinator, Customer Service Ddc

4 months ago

Montreal, Quebec, Canada Rona Inc. Full time
By joining the RONA family, you'll enjoy many benefits, such as:

  • An inclusive and safe working environment
  • Promotion of worklife balance
  • Exclusive employee discounts
  • Benefits: insurance (certain conditions apply), annual salary review, etc.
  • Opportunities for advancement within the company
  • An employer that's involved in the community
  • Teamwork and ongoing training
  • A comprehensive training program for all new hires
  • A student incentive program
  • And much more
At RONA, over 26,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe's, Reno-Depot, and Dick's Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.


You've got the talent? We've got the tools Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued.

You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you're looking to do what you love, we could be perfect for each other.

Our expectations


The Coordinator, Customer Service DDC acts as the primary contact for customers regarding information pertaining to deliveries (including special orders and RTV).

The incumbent will maintain contact with drivers to ensure deliveries are completed and assist with problems. They will source products and coordinate with the customer to ensure accuracy in terms of product, price, and delivery.

The coordinator also ensures inventory reports are kept accurate by making the appropriate computer adjustments for returned products and facilitates the process of defective and/or returned products.


Your role

  • Advise sales staff on ability to provide requested delivery services, including delivery time/date, product placement, etc.
  • Provide quotes for delivery service outside of delivery zones and "carry in" service
  • Review special orders for completeness and accuracy
  • Contact customer and/or respond to customer inquiries regarding delivery information
  • Maintain contact with drivers and update computer upon completion of each delivery Note any problems encountered for tracking purposes
  • Adjust orders delivery as instructed by the salesperson and/or customer, including material substitutions, addons, and order cancellations. Ensure adjustments are completed promptly.
  • Sign in drivers and ensure payments have been processed through the cash
  • Match paperwork, documents changes, and files in appropriate location
  • Contact vendor to request replacement parts, inspect merchandise that is defective, and review warranty issues
  • Make inventory adjustments for the product that is being returned to the vendor and/or back into stock
  • Track reasons for returns and inform the Manager, Operations of chronic problems
  • Investigate product damage or defect complaints, including assessing responsibility and negotiating with suppliers for replacement or credit
  • Perform other jobrelated duties as required

The qualifications we are looking for

  • Excellent communication skills to clearly convey information over the telephone and handle customer complaints in a prompt and effective manner
  • Good organizational and housekeeping skills with the ability to keep the deliveries, RTV, and specialorder areas in order
  • Excellent computer skills (Microsoft Excel and Word)
  • Ability to navigate RONA internal systems / Transport Management System
  • Detail
- and solution-oriented with a strong sense of urgency in responding to problems

  • Selfmotivation and ability to work independently
  • Excellent knowledge of specialorder products and ordering procedures