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Customer Experience Coordinator
2 months ago
We're a leading photography studio specializing in artistic and semi-nude photography. Our mission is to create a safe and empowering space for individuals to express themselves authentically.
Job Title: Client Account ManagerWe're seeking a highly skilled and empathetic Client Account Manager to join our team. As a key member of our client relations team, you'll be responsible for building and maintaining strong relationships with our clients, ensuring exceptional customer service, and resolving any issues that may arise.
Key Responsibilities:- Cultivate and Manage Client Relationships: Develop and maintain strong relationships with our clients, providing exceptional customer service and ensuring their needs are met.
- Resolve Client Issues: Efficiently resolve any client issues or concerns in a timely and professional manner.
- Coordinate Client Orders: Work with internal teams to coordinate the production, editing, and delivery of client orders.
- Ensure Operational Compliance: Ensure all operations, studio policies, and brand guidelines are followed.
- Experience: A minimum of 1 year of professional experience in guest services, hospitality, or customer success.
- Skills: Strong communication and problem-solving skills, with the ability to remain resilient and adaptable in a fast-paced environment.
- Education: High school diploma or equivalent required.
- Competitive Salary: $23.00/hour with bonus structures tied to achieving targets.
- Benefits Package: Comprehensive group benefits package, including health, life, and dental insurance.
- Opportunities for Growth: Opportunities for professional growth and development within a dynamic and innovative company.
