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Customer Service Manager

2 months ago

Montreal, Quebec, Canada Walmart Canada Full time
Job Title: Front End Operations Coordinator

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty.

Job Description:

As a Front End Operations Coordinator, you will be responsible for ensuring safe work processes and emergency procedures are followed, handling customer and Associate concerns, and providing guidance as required.

  • Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
  • Handles customer and Associate concerns and provides guidance as required.
  • Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
  • Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
  • Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
  • Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing "Failure to Deactivate" Logs.
  • Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
  • Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Requirements:

Outlined below are the required minimum qualifications for this position.

Preferred Qualifications:

Outlined below are the optional preferred qualifications for this position.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.