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Specialist, HR Systems Management

3 months ago

Toronto, Ontario, Canada Sun Life Full time
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.


At Sun Life, the HR Systems Management team is responsible for designing and deploying scalable technical solutions in Workday to better organize, understand and proactively deploy our current and future workforce needs.

This team is diverse in education and experience and prides themselves on their passion, innovative mindset, and collaborative work culture, while using modern agile principles.

Under the leadership of the Manager, HR Systems Management, you'll have a safe space to experiment, take calculated risks, and build on your colleague's strengths and expertise to achieve milestones.

As a Specialist, HR Systems Management, you are curious and empathetic to users and their experiences.

You are creative with a natural ability to come up with alternative solutions to problems and find balance between the systems' capabilities and user needs to implement the best solutions.


As Sun Life furthers our transformation to a Digital Enterprise, the Specialist, HR Systems Management will play an integral role in driving the future of work through delivering innovative services and creating awesome and seamless employee experiences.

In this role, you will have the opportunity to learn in-demand skills, work with best-in-class technology and push the boundaries of what HR technology can do.


What will you do?

  • Develop, maintain, and enhance documentation of HR System's standard operating procedures and support system maintenance on all HR Systems through reviewing release notes and completing full cycle testing
  • Ensure the accuracy, organization, and maintenance of tickets in our ticketing system (JIRA) with a primary focus on managing the lifecycle of operational work
  • Understand functional and technical details to assess requests, while identifying trends, common user errors, and training/educational gaps; consult with HR and external business stakeholders to design, test, and deploy new Workday solutions
  • Participate as an active team member to triage, refine, plan, and prioritize requests; contribute to the investigation and resolution of functional issues and enhancements
  • Proactively seek out and suggest process and technical changes that minimize low value work and maximize high value, impactful improvements
  • Support HR Systems and processes including ongoing maintenance, analysis, and configuration of the systems
  • Develop a deep understanding and actively participation in the Workday Community platform by joining relevant groups, forums, and discussions to stay on the latest enhancements and best practices

What do you need to succeed?

  • Postsecondary education in Human Resources, HRIS or another related field, with experience supporting HRrelated tasks, processes, and services; Knowledge of standard development stages and agile practices is an asset
  • Customer focused with strong communication skills and the ability to develop strong interpersonal relationships while working collaboratively with crossfunctional teams and stakeholders
  • Strong attention to detail to ensure data integrity and highquality work; able to maintain discretion and confidentiality with sensitive information
  • Excellent ability to manage time effectively and prioritize tasks according to importance and urgency
  • Creative thinker with an innovative, growth mindset

What's in it for you?

  • A comprehensive total rewards package including competitive salary and bonus structures; pension, stock, and savings programs; and flexible benefits plans to meet the needs of you and your family
  • Being a member of one of the most dedicated and respected Workday technical teams working at the forefront of HR Technology
  • We offer a 'flexible' work environment. This means employees will not be required to work from the office any minimum or maximum number of days. Instead, by using Client and business needs as a guide, employees will choose where they work at any given time based on the activities they need to complete
  • Take charge of your career path and work with your leader and team to continuously develop your skills and competencies we want you to love what you do


At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individ