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Customer Relations Tool Management Consultant

3 months ago

Longueuil, Quebec, Canada Beneva inc. Full time

Customer Relations Tool Management Consultant page is loaded

Customer Relations Tool Management Consultant Apply locations Longueuil, Quebec time type Full time posted on Posted 23 Days Ago job requisition id R3986

Job Posting Title:

Customer Relations Tool Management Consultant

Status:

Regular

Job Description:

Comme c onseiller(-ère), vous serez responsable de définir , dans un premier temps, la vision, la stratégie et les orientations entourant des outils transversaux de gestion de la relation client (CRM) de l'organisation. Vous contribuerez ainsi à mettre les bases de la relation client/partenaire 360 de Beneva.

Vous agirez à titre de Product manage r / chef de produit et prioriserez les livraisons de valeur à long terme du CRM et des outil s technologiques à venir .

Plus spécifiquement, vous serez en charge d' identifier les besoins des utilisateurs , prioriserez et séquencerez les futurs développements et développerez la feuille de route produit.

Vous travaillerez ainsi en forte collaboration avec le s PO s du CRM et des autres outils technologiques , les chargés de projet s /programme s , les conseillers en stratégie clientèle, les conseillers en parcours clients, les architectes TI et affaires, les équipes en contact avec les partenaires / clients dans les différents secteurs métiers de l'organisation, ainsi qu'avec le secteur Performance d'affaires et technologie de l'information.

Vous vous réaliserez dans les fonctions suivantes:

  • Collaborer avec les conseillers en stratégie clientèle, les responsables des parcours partenaires et clients, les secteurs métiers et les responsables de projets d'intégration.
  • Identifier les besoins des utilisateurs.
  • Définir la vision, la stratégie et la feuille des produits.
  • Prioriser les livraisons de valeur, afin de maximiser le ROI.
  • Collaborer avec le secteur Performance d'affaires et technologie de l'information (architectes TI, analystes d'affaires, etc.) et:
  • Participer aux positionnements et à l'arrimage du CRM et des autres outils par rapport aux autres solutions technologiques de l'organisation (ex.: systèmes métiers, téléphonie, martech).
  • Prioriser le travail des analystes d'affaires afin d'établir les livrables (fonctionnalités, tableau de bord, workflow, etc.) alignés à chacune des phases clés de la relation et pour les différents types de clients et être enligné avec les réalités d'affaires de l'organisation.
  • Collecter et intégrer les besoins, requis et attentes des parties prenantes, clients, utilisateurs et collaborateurs.
  • Établir, modifier et maintenir le backlog, les priorités et la feuille de route à long terme du produit.
  • Collaborer avec l'équipe de Gestion du changement pour assurer l'adhésion et la formation des équipes envers les nouveaux outils.
  • Travailler en étroite collaboration avec les chargés de projets/portefeuilles pour les suivis des échéanciers, des budgets et des KPIs.
  • Être un(e) ambassadeur(drice) des projets CRM et autres chez Beneva, participer au comité directeur des projets, élaborer des présentations aux différentes instances.
  • Effectuer une vigie de la concurrence, des tendances de l'industrie et des meilleures pratiques en matière d'agilité.

Qualifications :

  • Baccalauréat en administration des affaires (option: système information de gestion ou marketing), intelligence d'affaires ou l'équivalent en combinaison études/expériences de travail.
  • Plus de sept ans d'expérience dans un domaine pertinent.
  • Connaissances des outils CRM en particulier MS Dynamics.
  • Plus de 5 ans d'expérience en gestion de produits.

Une carrière dans une entreprise où la collaboration et la diversité des expertises sont mises à l'avant-plan vous intéresse? Joignez-vous à notre grande équipe composée de plus de 5000 employés bienveillants

Nous souscrivons à un programme d'accès à l'égalité et encourageons les femmes, les minorités visibles et les autochtones à présenter leur candidature.

#LI-Hybrid

#S1

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

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We put people first.
We support them through all stages of their life by giving them peace of mind and we contribute to the well-being of the community.
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Beneva gets top marks as an employer of choice

Beneva ranks among Canada's best employers according to Forbes and has positioned itself as a choice option, carving out a place among the top 5 in the industry. This distinction shows that people all around the country recognize the company founded in 2020 as a top employer. By receiving this title, Beneva once again embodies its purpose: putting people first.

Caring starts with you

We take care of our people by offering a competitive salary, a defined benefit pension plan, group insurance for you and your family, a flexible schedule and vacation time to make the most of your life.
Also, to help you strike the proper work-life balance, we offer you the opportunity to split up your time between the office and your home which we refer to as the hybrid work mode.

Being in the right place

We like you just the way you are
That's why we value different perspectives and ideas in an environment that promotes a sense of belonging and offers equal opportunities to all.
Whether you're an experienced professional, a student or undergoing a career change, we have an opportunity for you to discover or rediscover insurance.
We offer you the means to enhance your knowledge, develop your abilities and launch your career.

Taking care of your health

We want you to feel good in your mind and body. Helping you strike the right balance is important to us, which is why we have a team dedicated to the health and well-being of our employees.
Plus we encourage you to get up and move which is why we're offering you a telemedicine service and an Employee Assistance Program.
We want you to keep you happy.

At Beneva, we're in tune with nature by undertaking several initiatives such as LEED buildings, rooftop bee hives and gardens and a paperless environment.

Ensuring the well-being of the community

We also respect our fellow man by being involved in many social causes.
We support concrete actions to give back to the community and encourage the social engagement of our employees.

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