Customer Relations Director
2 months ago
About the Role
CIE_101 Beneva Inc. is seeking a highly skilled and experienced professional to fill the position of Customer and Partner Relations Director. As a key member of our team, you will play a crucial role in overseeing and supporting the employees and activities of our Client Relations Centre related to individual insurance.
Key Responsibilities
- Orient and direct the activities of your team to achieve results by focusing on team performance.
- Manage, equip, mobilize, and develop the talents of your team.
- Make and assume decisions within your area of responsibility, even in difficult or ambiguous situations.
- Orient the priorities of your team and support them in executing high-value tasks to achieve business objectives.
- Facilitate daily problem-solving with your team and colleagues.
- Monitor daily service quality results and adjust activities accordingly.
- Verify team work execution and ensure achievement of related performance indicators. Make necessary corrections as needed.
- Detect the need for team member training and support training dissemination when necessary.
- Actively participate in the Net Promoter Score (NPS) program and feedback loops with teams.
- Contribute to resolving contentious cases and client dissatisfaction and complaints.
Requirements
- Bachelor's degree in Business Administration.
- 3 years of experience in individual insurance and financial services.
- Experience in team management.
- Fluency in French, both spoken and written, as well as advanced proficiency in English, both spoken and written, due to the nature of tasks, work tools, or interactions with Anglophone colleagues, partners, clients, or suppliers, or to meet the company's growth objectives.
About Us
CIE_101 Beneva Inc. is a company where collaboration and diversity of expertise are valued. If you're interested in a career in a dynamic and supportive environment, join our team of over 5,000 employees
-
Customer Relations Director
2 months ago
Longueuil, Quebec, Canada CIE_101 Beneva Inc. Full timeAbout the RoleCIE_101 Beneva Inc. is seeking a highly skilled and experienced Customer Relations Director to join our team. As a key member of our organization, you will play a crucial role in overseeing and supporting our client services team related to individual insurance.Key ResponsibilitiesOrient and direct the activities of your team to achieve results...
-
Longueuil, Quebec, Canada CIE_101 Beneva Inc. Full timeDrive Customer Satisfaction and Partnership Growth as a Key Leader at CIE_101 Beneva Inc.As the Assistant Director of Client Relations and Partnerships, you will play a pivotal role in overseeing and supporting employees and activities in the Client Relations Center related to individual insurance.Your Key Responsibilities:Lead and support your team to...
-
Sales and Customer Service Director
2 weeks ago
Longueuil, Quebec, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a Sales and Customer Service Director to lead our team in Canada. In this role, you will be responsible for the overall sales and customer service strategy, ensuring excellent customer satisfaction and profitability.Key Responsibilities:Develop and implement sales strategies to achieve revenue targets.Conduct performance reviews and provide...
-
Product Management Director
3 weeks ago
Longueuil, Quebec, Canada Tracti Full timeDirector of Product ManagementThe Director of Product Management for Tracti's Heavy Vehicles Division is responsible for leading the activities of the Product Management team members that are responsible for the development and maintenance of their product categories. The Director, in cooperation with the Sr. Market Managers, will develop specific product...
-
Product Management Director
3 weeks ago
Longueuil, Quebec, Canada Tracti Full timeDirector of Product ManagementThe Director of Product Management for Tracti's Heavy Vehicles Division is responsible for leading the activities of the Product Management team members that are responsible for the development and maintenance of their product categories. The Director, in cooperation with the Sr. Market Managers, will develop specific product...
-
Fleet Director
4 weeks ago
Longueuil, Quebec, Canada Waste Management Canada Full timeFleet Director Job SummaryAs a key member of the Waste Management Canada team, the Fleet Director will be responsible for managing the company's fleet of vehicles and equipment. This role requires a strong focus on safety, efficiency, and customer satisfaction.Key Responsibilities:Develop and implement fleet management strategies to optimize vehicle...
-
Fleet Director
4 weeks ago
Longueuil, Quebec, Canada Waste Management Canada Full timeFleet Director Job SummaryAs a key member of the Waste Management Canada team, the Fleet Director will be responsible for managing the company's fleet of vehicles and equipment. This role requires a strong focus on safety, efficiency, and customer satisfaction.Key Responsibilities:Develop and implement fleet management strategies to optimize vehicle...
-
Railway Director
3 weeks ago
Longueuil, Quebec, Canada Norda Stelo Full timeAbout Norda SteloNorda Stelo is a company that values innovation, development, and commitment. Our vision is collective, and our DNA is deeply human.We believe in the importance of human well-being and strive to create a work environment that supports the growth and development of our team members.The RoleWe are seeking a Railway Director to lead our Center...
-
Railway Director
3 weeks ago
Longueuil, Quebec, Canada Norda Stelo Full timeAbout Norda SteloNorda Stelo is a company that values innovation, development, and commitment. Our vision is collective, and our DNA is deeply human.We believe in the importance of human well-being and strive to create a work environment that supports the growth and development of our team members.The RoleWe are seeking a Railway Director to lead our Center...
-
Customer Service Representative
3 weeks ago
Longueuil, Quebec, Canada pt Health Full timeCustomer Service RepresentativeLifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support to...
-
Customer Service Representative
3 weeks ago
Longueuil, Quebec, Canada pt Health Full timeCustomer Service RepresentativeLifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support to...
-
Academic and Operations Director
3 weeks ago
Longueuil, Quebec, Canada Freudenberg Full timeJoin Freudenberg's Team as a Director of OperationsWe are seeking a highly skilled and experienced Director of Operations to lead our regional operations and drive continuous improvement across all areas of our organization.Key Responsibilities:Lead a talented team and drive operational excellence across all areas of the organization.Report directly to the...
-
Academic and Operations Director
3 weeks ago
Longueuil, Quebec, Canada Freudenberg Full timeJoin Freudenberg's Team as a Director of OperationsWe are seeking a highly skilled and experienced Director of Operations to lead our regional operations and drive continuous improvement across all areas of our organization.Key Responsibilities:Lead a talented team and drive operational excellence across all areas of the organization.Report directly to the...
-
Product Management Director
3 weeks ago
Longueuil, Quebec, Canada UAP inc. Full timeJob DescriptionJob Title: Product Management DirectorJob Summary: We are seeking a highly experienced Product Management Director to lead our product development and management efforts. The successful candidate will be responsible for developing and implementing product strategies, managing product development teams, and ensuring the successful launch of new...
-
Product Management Director
3 weeks ago
Longueuil, Quebec, Canada UAP inc. Full timeJob DescriptionJob Title: Product Management DirectorJob Summary: We are seeking a highly experienced Product Management Director to lead our product development and management efforts. The successful candidate will be responsible for developing and implementing product strategies, managing product development teams, and ensuring the successful launch of new...
-
Product Management Director
4 weeks ago
Longueuil, Quebec, Canada UAP inc. Full timeJob DescriptionJob Title: Product Management DirectorJob Summary: We are seeking a highly experienced Product Management Director to lead our product development and management efforts. The successful candidate will be responsible for developing and implementing product strategies, managing product development teams, and ensuring the successful launch of new...
-
Product Management Director
3 weeks ago
Longueuil, Quebec, Canada UAP Inc. Full time{"title": "Director of Product Management", "subtitle": "Lead the Product Management Team", "content": "As the Director of Product Management for UAP\u2019s Heavy Vehicles Division, you will be responsible for leading the activities of the Product Management team members that are responsible for the development and maintenance of their product categories.The...
-
Product Management Director
3 weeks ago
Longueuil, Quebec, Canada UAP Inc. Full time{"title": "Director of Product Management", "subtitle": "Lead the Product Management Team", "content": "As the Director of Product Management for UAP\u2019s Heavy Vehicles Division, you will be responsible for leading the activities of the Product Management team members that are responsible for the development and maintenance of their product categories.The...
-
Fleet Director
2 months ago
Longueuil, Quebec, Canada Waste Management Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Fleet Director to join our team at Waste Management Canada. As a key member of our leadership team, you will be responsible for managing the full fleet of primary and secondary vehicles, ensuring optimal efficiency, safety, and compliance with regulatory requirements.Key ResponsibilitiesDevelop...
-
Fleet Director
2 months ago
Longueuil, Quebec, Canada Waste Management Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Fleet Director to join our team at Waste Management Canada. As a key member of our leadership team, you will be responsible for managing the full fleet of primary and secondary vehicles, ensuring optimal efficiency, safety, and compliance with regulatory requirements.Key ResponsibilitiesDevelop...