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Customer Service/receptionist
2 weeks ago
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Job Types:
Full-time, Permanent
Salary:
$19.00-$29.00 per hour
Benefits:
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Edmonton, AB: reliably commute or be willing to relocate with an employerprovided relocation package (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
One location
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