Coordinator, Benefits

2 weeks ago

Montreal, Quebec, Canada Concordia University Full time

Position Number:
/

Department:
Benefits And Pension

Grade:
GR10

Campus:
Sir George Williams (Downtown)

Salary:
$ $40.47 per hour

Union/Association/HR Policy:

CUSSU

Posting deadline:
January 25, 2023


Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.


Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.


As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.


SCOPE

Reporting directly to the Manager, Pension & Benefits and functionally to the Senior Advisor, Benefits, the incumbent provides a high level of customer service to the University community pertaining to leaves and related benefits.


PRIMARY RESPONSIBILITIES

  • Monitor information received for compliance with University policies procedures, guidelines and protocols and provide explanation/information to employees and/or managers, as appropriate.
  • Maintain, enter and verify data in the HRIS system
- leaves, benefits, cost distribution centers - and the payroll system S4 for employees on leave. Ensure that the data entered is accurate.

  • As a resource person, provide information about guidelines, procedures, policies and protocols and relevant government rules and regulations to the University Community.
  • Liaise with appropriate resource persons and/or external providers to investigate data discrepancies and ensure data integrity.
  • Triage and prioritize incoming medical certificates to Disability Management or Medical Accommodation; ensures adjudication and followups are completed in a timely manner using established trackers and tools.
  • Assist employees with inquiries regarding leaves and associated group insurance plans.
  • Compile and prepare reports and procedural documents pertaining to leaves.
  • Assist the Benefits Specialist on tasks and special projects as required.
  • Participate in the continuous improvement of internal processes and update internal documents as needed.
  • Perform other various administrative tasks according to the needs of the unit.

REQUIREMENTS

  • Diploma of Collegial Studies (3year technical program) in field related to the primary responsibilities and four to seven years of experience, with at least two years of client service experience in a HR Benefits department.
  • Good knowledge of group insurance and payroll.
  • Good knowledge (Level 4) of spoken and written English and French to communicate with employees, to compose and proofread correspondence and to advise Faculty and Staff personnel about university policies.
  • Detail oriented and ability to be accountable for data integrity.
  • Ability to work as part of a team and independently.
  • Adaptable to change and open to new ideas.
  • Excellent interpersonal, communication and organizational skills.
  • Exceptional customer service skills with proven experience working with the public.
  • Good problemsolving skills.
  • Ability to work in a highvolume environment.
  • Genuine interest and desire to assist with customer service and problem solving.
  • Prior experience in a university environment is highly desirable.
  • Good knowledge of the University's HRIS system, or other recognized major HRIS System, is highly desirable.


Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English.

Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.


Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands

The Kanien'kehá:
ka Nation is recognized as the custodians of the lands and waters on which we gather today

Tiohtià:
ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples.

We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.


Employment Equity

Accessibility
**Immigration Status

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