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Coordinator, Operations

3 months ago

Toronto, Ontario, Canada Ontario Health Full time
Want to make a difference in your career? Consider this opportunity.


Within the COVID 19 Pandemic Response portfolio, the Health Force team is focused on the advancement health human resources (HHR) initiatives focused on building and optimizing health workforce capacity in critical health system areas, supporting priority populations through equitable access to HHR, building a provincial HHR repository/database, maximizing and optimizing health professional recruitment supports, and providing crisis response/system stabilization solutions to HHR challenges.


Reporting to the Manger or Lead, the Coordinator is accountable for working collaboratively with the team to coordinate the delivery of one of OH's Rural & Northern Locum Programs.


Here is what you will be doing:

  • Performs the day-to-day operations for the delivery of a dynamic and complex locum program to support high-need rural and Northern hospitals/communities that are experiencing significant staffing challenges.
  • Ensuring accurate and timely issuing of physician payments, including communicating payment parameters to locums and hospitals/communities, processing expense and travel time claims and work with program leadership on review/audit and signoff as part of a regular payments process.
  • Maintains locum program IT solutions and databases, records and archiving requirements and data integrity.
  • Managing multiple projects to support program evolution and optimization while maintaining ongoing program operations.
  • As a member of the locum program team, Specialist will support leadership on all aspects of program operations, issues, data, trends and options for program delivery.
  • This includes investigating, assessing, documenting, and providing options and recommendations to leadership regarding physician, hospital, and community program eligibility.
  • Assesses and develops operational policy recommendations for leadership, to improve overall program performance and operational efficiency.
  • Monitoring program/community locum needs and
usage while proactively identifying program trends/potential issues for leadership.

  • Preparing presentations, briefing materials, statistical reports and external communications for internal management, the ministry, and other stakeholders.
  • Provides customer service and stakeholder management with an excellent working knowledge of rural and northern healthcare, hospitals/communities and physician providers

This includes:

  • Maintains relationships of trust and credibility with key program stakeholders, notably, hospital and physician leadership, healthcare administrators and locum physicians.
  • Regularly participates in discussions with physicians, communities, hospitals, ministry or other agency staff and stakeholders to provide program advice/resources and jointly brainstorm when there are local challenges concerning physician coverage or other health human resource issues.
  • Provides timely and diplomatic customer service and issues management to hospitals, community representatives and locum physician stakeholders to problem solve, communicate, and resolve all manner of administrative and logístical issues required to support physician coverage and patient access under significant pressures and tight timelines.
  • Performs crossfunctional and/or other duties consistent with the job classification, as assigned or requested
Here is what you will need to be successful:
Education and Experience

  • Postsecondary education in an appropriate discipline (such as health administration, health services, social sciences or political sciences) or equivalent combination of education and experience
  • Minimum of four to six years of related experience in nonprofit sector, healthcare and/or government is preferred.
Knowledge and Skills

  • An understanding of Ontario's health system and specifically, knowledge of the hospital/health care sector and current health human resource pressures and issues, including physician recruitment and retention challenges and best practices.
  • Ability to work well under pressure and use good judgement in assessing difficult situations
  • Comfortable working in a dynamic, fastpaced environment with a degree of uncertainty or ambiguity
  • Organization, prioritization, time management and attention to detail to manage a high volume of work in a fastpaced environment with multiple priorities and deadlines
  • Research, analytical and problemsolving skills to investigate issues pertinent to the program, ability to find trends in program data, identify options, and make recommendations.
  • Excellent analytical skills to prepare and maintain spreadsheets, use databases, produce accurate financial reports, and to report on trends, key issues and recommendations.
  • Excellent oral and written communication skills to maintain stakeholder relations with an emphasis on customer service delivery and consultation
  • Diplomacy, tact and political savvy to resolve complex issues, while remain