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Front Desk Supervisor

3 months ago

Moncton, New Brunswick, Canada Hampton inn and suites moncton Full time

The Front Desk Supervisors are a crucial component in the smooth operation of the Guest Services Department by assisting the front-line staff and other departments whenever needed to ensure exceptional guest service satisfaction.


DUTIES & RESPONSIBILITIES:

  • Train and assist the guest services department ensuring all balance their shift.
  • Provide night audit relief for vacation and sick calls.
  • Create a strong team through training and coaching employees to reflect Hampton Inn & Suites Moncton procedures and Hilton brand standards.
  • Exhibit and support a team focused positive attitude with all hotel departments and colleagues.
  • Scheduling/Training/Cross Training.
  • Analyze, investigate, and resolve guest complaints in a timely manner.
  • Train staff on Service Recovery/resolution
  • Act as a concierge assisting clients as needed.
  • Support the catering department with meeting bookings and set up as required.
  • Work with team bookings, group blocks.
  • Act as a safety ambassador and ensure all staff follow safety protocol.
  • Complete other hotel duties as assigned.
  • Be compliant with all DP Murphy employee policies and procedures.
Key Requirements

  • Able to work in a fast paced, multitasking environment
  • Ability to spend long hours moving around, walking, sitting, standing, kneeling, pushing, pulling and lifting
  • Selfmotivated
  • Able to work a variety of shifts
  • Excellent intrapersonal, communication and leadership skills
  • Superior problem solving and multitasking skills
  • Friendly and enthusiastic
  • Keen eye for detail
  • Able to work effectively with mínimal supervision
  • Can adhere to appearance and grooming standards consistently

PREFERRED KNOWLEDGE & QUALIFICATIONS:

  • Previous guest service experience, ideally in a hotel setting.
  • Minimum 1 year supervisory experience
  • Bilingual ( French/English). Conversational French required, Written French required
  • Exceptional communication and strong interpersonal skills; innovative, resourceful and results oriented
  • Professional, engaging and strong verbal communicator
  • Selfmotivated
with the ability to work independently without supervision while working effectively with internal and external guests

  • Strong attention to detail and organizational skills
  • Team player with a positive attitude
  • Good computer knowledge
  • Learn/adapt quickly in a fastpaced environment

Job Types:
Full-time, Permanent

Salary:
From $16.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Night shift

Work Location:
In person