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Company Overview
- Rafflebox is a growing tech startup for online fundraising that was created out of a desire to support local and community sports teams, charities and nonprofits enabling them to do the work they are best at_
- Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We're incredibly proud of the team we have built and are looking for likeminded individuals to help us in our growth trajectory. Our team's efforts are integral in empowering our clients to increase their fundraising, eliminate overhead and focus on what matters most enriching communities one worthy cause at a time_
Position Summary
Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Becoming familiarized with nationwide provincial rules and regulations
Qualifications:
- High school diploma, general education degree, or equivalent.
- Understand how to create knowledge base articles to guide our clients
Image design (Adobe
- Gimp
- Canva) experience an asset
- Experience working in a customer support environment
- Sales experience a plus
- Experience with Microsoft Suite of products
- Work
- PowerPoint
- Excel
- Microsoft Outlook. (3+ Years)
- HubSpot experience an asset
- Prior experience in tech support, desktop support, or a customer service role. (1 Year)
- Proficiency in Windows
- Attention to detail and good problemsolving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Experience with banking and credit card handling is a plus.
Hours of Work
Anywhere within 9AM-5PM or 12PM-8PM. Rotating on-call coverage for weekends
WHAT WE OFFER
- Competitive compensation.
- Three weeks vacation upon start.
- Participation in the performance bonus program.
- A stellar Employerpaid benefits program.
- A collaborative team environment.
- Hybrid/in office working arrangements.
- Company volunteer and social events
- A fun and friendly work environment.
Job Types:
Full-time, Fixed term contract, Seasonal
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (required)
Work Location:
In person
Benefits:
- Dental care
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekend availability
Work Location:
In person
