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Customer Support Specialist
3 months ago
Position Overview:
Dealer-FX Group, a leader in automotive marketing and software solutions, is seeking dedicated and enthusiastic individuals to join our team. We pride ourselves on our commitment to excellence and are looking for team members who can enhance the way dealerships engage with their customers.
The Client Support Specialist plays a crucial role in delivering comprehensive support for all aspects of the Dealer-FX Retail Service Solution. This position requires a collaborative individual who is proactive, focused on customer satisfaction, and thrives in a dynamic environment by identifying challenges and providing effective solutions. Are you ready to elevate the standard of support for our clients?
In this role, you will be part of a vibrant and fast-paced workplace within an award-winning organization, offering numerous opportunities for professional development and career advancement.
Key Responsibilities:- Act as the primary point of contact for managing incoming support requests from both internal and external clients through various communication channels.
- Utilize your analytical and communication skills to resolve complex issues and provide accurate solutions in line with service level agreements.
- Effectively manage multiple support tickets simultaneously.
- Prioritize tasks efficiently to ensure clients receive timely updates and swift resolutions.
- Demonstrate a willingness to learn and adapt to new technologies.
- Navigate intricate cases with a creative approach, escalating issues as needed while maintaining thorough documentation.
- Proactively address customer concerns and offer training on best practices related to our software solutions.
- Conduct root cause analysis for user-related issues.
- Participate in a monthly on-call support rotation.
- A college diploma or university degree in Computer Science or a related field, or equivalent professional experience.
- Previous experience in a helpdesk or call center environment is advantageous.
- Strong verbal and written communication abilities.
In addition to a rewarding career opportunity, we provide a comprehensive benefits package that includes:
- Competitive salary and compensation structure.
- Extensive health benefits.
- Three weeks of paid vacation.
- One paid volunteer day annually.
- Engaging company events and team-building initiatives.
Dealer-FX Group is an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. Accommodations are available upon request for applicants with disabilities.
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