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In-Person VOIP Customer Support Specialist
3 months ago
As an integral part of our team, you will be required to work on-site, so if remote work is what you seek or if commuting is not feasible for you, this position may not align with your needs.
For those who thrive in a collaborative office environment, continue reading. Blue Ocean is a dynamic and rapidly expanding Canadian enterprise committed to connecting customers globally through outstanding and affordable telecommunication services.
Our vision is to revolutionize the phone industry by maximizing free offerings for our users.In your role as a cellphone support specialist, you will embody our core values – treating each customer issue as if it were your own and prioritizing effective problem resolution.
You may be an ideal candidate if:
You possess a natural curiosity, patience, and a strong dedication to customer satisfaction – you truly understand the significance of exceptional service.
You are often the go-to person among friends for tech-related issues; you have a passion for technology, whether it’s gaming, building your own devices, or being a versatile tech enthusiast.
Despite your affinity for technology, you are also a personable communicator capable of managing multiple incoming chats and outgoing calls with ease.
This is a full-time, permanent opportunity.
- The hourly compensation is $17. Comprehensive training will be conducted on-site, Monday to Friday, from 10:00 AM to 6:00 PM Atlantic time. You must be available for in-person training. Post-training, there may be opportunities for remote work based on performance and eligibility criteria.
- The operational hours are from 10:00 AM to 7:00 PM, Monday through Sunday. Candidates must be open to working 8-hour shifts within these hours.
- NOC code 64409
Health, Dental, and Vision Benefits are available after 30 days, along with dedicated virtual health access.
- Complimentary Employee & Family Assistance Program for legal, financial, and health support.
- A well-lit office environment featuring multiple break areas, internet access, and entertainment options.
Your responsibilities will include assisting customers and providing technical support regarding their cellphone accounts, mobile devices, or billing inquiries through our chat support system.
- Adhere to risk and compliance protocols and company policies.
- Investigate technical information and develop a comprehensive understanding of our products to offer innovative solutions to customer challenges.
Strong written communication skills are essential for our customer service chat platform, along with demonstrated soft skills – you must be kind, patient, and supportive, even in challenging situations.
- Previous experience in troubleshooting is preferred; while coding knowledge is not required, familiarity with Android and iOS platforms, as well as browsers in Windows and Mac environments, is beneficial.
- A curious mindset and resourcefulness are crucial – you should be eager to understand issues deeply and find the right information to aid in resolution.
- Experience in customer chat support is considered an asset.
Job Types: Full-time, Permanent
50 per hour
Dental care
- On-site parking available.
- Flexible language requirements; proficiency in French is not mandatory.
- This role necessitates on-site work. Are you seeking part-time or full-time employment?
- Are you available for full-time (40 hours) rotating shifts between 10:00 AM and 7:00 PM any day of the week, including weekends?
