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Student, End User Services

3 months ago

Gatineau, Quebec, Canada Brookfield Renewable Full time
Job Details

Description

The End User Services team in the Business Services group is looking for a student full-time for Summer 2023.

The student's primary responsibilities will be focused on supporting various end user needs to resolve incidents, service requests or problems.


Responsibilities

  • Provide support for the Company's end users;
  • Assist with the preparation and deployment of hardware and software assets for end users;
  • Conduct analysis of various hardware, software, and related licensing;
  • Monitor shared inboxes in order to manage requests and respond to urgent matters in a timely manner including cyber phishing notifications;
  • Assist in asset management and tracking of both hardware and software assets;
  • Analyze and follow service calls through to resolution using the incident management tool;
  • Perform research, development and testing for solutions and resolutions;

Requirements:

  • Currently enrolled in an accredited postsecondary program;
  • Completed first year university or college studies in Computer Science or Programming.

Qualifications

  • Strong planning, prioritizing and time management skills must be able to undertake and manage multiple tasks at the same time and work under deadlines and operational pressures;
  • Actionoriented person who excels in an environment where the pace of work is determined by a multitude of tasks and who is able to work in a team and to perform his or her duties with limited supervision;
  • Analytical skills and strong problemsolving skills;
  • Excellent work ethic;
  • Strong attention to detail;
  • Excellent communication skills (verbal and written) and interpersonal skills;
  • Bilingualism (French and English) would be considered an asset;
  • Familiarity with MS operating systems on end devices
  • Familiarity with M365 toolset would be considered an asset (ie. Office Suite, Microsoft Teams, SharePoint);
  • Familiarity with ServiceNow as a ticketing system would be considered an asset;