Director, Complaints and Investigations

1 week ago

Edmonton, Alberta, Canada City of Edmonton Full time
The Role:

The Director, Complaints and Investigations is accountable and responsible for leading, directing, and managing all enforcement and operational activities within the Complaints and Investigations section. With delegated responsibility from the City Manager to issue and oversee City designated smoking locations, and other related regulatory responsibilities as identified in legislation. The Director of Complaints and Investigations plays a foundational role empowering Edmontonians to uphold community standards to contribute to a high quality of life for themselves and their communities.

Goals and deliverables:
  • Lead and manage teams with responsibility to four key areas: Parking Enforcement, Capital City Cleanup, General Enforcement, and Specialty Enforcement
  • Steward corporate enforcement policies, coordinate enforcement support and service to other city departments, and may act as an appeal manager
  • Represent administration at Council, Committees of Council, Quasi-Judicial Committee hearings (Community Standards and Licensing Appeal Committee and the Subdivision and Development Appeal Board), and administrative tribunals
  • Ensure City department and utility enforcement services are delivered in a timely, responsive, and judicious manner
  • Provide timely response to City Council and public inquiries
  • Apply GBA+ to the development and review of policies, practices and frameworks to ensure equity
Qualifications
  • Knowledge, training, and/or education in Business or Public Administration, Commerce, Criminal Justice, Law and Governance or a related discipline
  • Experience in a leadership role within a large, complex organization
  • Effective leader with the ability to create focus, engagement, and commitment in complex environments with diverse groups of people
  • Experience in a diverse municipal enforcement field
  • Knowledgeable of the Municipal Government Act, all regulatory municipal bylaws, Provincial Offences Procedure Act, and several other provincial Acts and Statutes
Assets:
  • Additional training in financial management, public administration, government relations, project management, change management, and/or mediation are considered assets
What does success look like?
  • Demonstrate proficiency and expertise with legislative interpretation, implementation, and use of regulatory standards to support Council's livability vision, departmental business strategies and integration, and external stakeholder service requirements
  • Apply proven strategic planning skills with a future focus and proactive approach
  • Align leadership, organizational climate and resources to support the corporation's strategic management framework
  • Build a respectful workplace culture through a values-based influencer approach and work collaboratively
  • Understand complex municipal subject matter and build influential relationships with, external stakeholders, other government jurisdictions, and internal departments and branches
  • Communicate with strong political acumen, strategic planning, issue resolution and decision-making skills
  • Present complex ideas to diverse audiences, build positive relationships and establish clear expectations
  • Service excellence, embracing diversity and promoting inclusiveness
  • Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
  • Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit
The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We encourage applications from courageous leaders who intentionally promote respect and inclusion on their teams. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework ( ) and the Indigenous Framework ( ).

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact a.

1 Temporary Full-time position up to 18 months in duration

Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Hire is dependent on Criminal Information Check satisfactory to the City of Edmonton; there may be a cost associated with this requirement.

Hours of Work: 36.9 hours per week, Monday - Friday. This position may be eligible for the Hybrid Work Program.
Salary Range: $120, $172, Annually)
Talent Acquisition Consultant: JM/MZ
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