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Customer Service

3 months ago

Brampton, Ontario, Canada D Light Inc. Full time

Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied.


  • Learn to identify customer needs or desires in order to recommend the appropriate product or service.
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
  • Work with colleagues when necessary to resolve customer complaints.
  • Provide feedback to other departments to help improve sales, marketing, and business processes.
  • Learn about the products inside and out to be able to answer any questions from customers.
  • Help customer to do troubleshooting with electronics products over the phone and store.
  • Making sure that keep the store clean according to the company policy.
  • Sell products and services based on customer needs
  • Perform aftersales service activities (invoicing, relocations, general information, solving customers' problems or referring them to the appropriate department)
  • Verify customers' level of satisfaction
  • Retain customers who want to cancel or reduce their products and services
  • Manage customers' administrative files
  • Occasionally solicit current customers and potential customers
  • WILLING TO WORK IN MISSISAUAGA AND BRAMPTON LOCATION

Start date:

ASAP

Job Types:
Part-time, Permanent

Salary:
$16.00-$19.50 per hour

Benefits:

  • Casual dress
  • Onsite parking
  • Store discount

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Overtime
pay

  • Tips

Experience:

  • Customer Support &
Client Services Occupations: 1 year (required)

  • Customer service: 1 year (required)

Work Location:
One location