Customer Service Manager

1 week ago

Brampton, Ontario, Canada Leanessa Inc Full time

{"h2": "Job Summary", "p": "At Leanessa Inc, we are seeking a highly skilled and experienced Contact Centre Manager to lead our customer service team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our contact centre, ensuring that our customers receive exceptional service and support.", "ul": [{"li": "Develop and implement customer service strategies to improve customer satisfaction and loyalty"}, {"li": "Lead and motivate a team of customer service representatives to achieve sales and service targets"}, {"li": "Collaborate with other departments to ensure seamless customer experience across all touchpoints"}, {"li": "Monitor and analyze customer feedback to identify areas for improvement"}, {"li": "Develop and implement training programs to enhance customer service skills"}], "h2": "Requirements", "ul": [{"li": "Bachelor\u2019s degree in Business Administration or related field"}, {"li": "Minimum 1 year of experience in a customer service management role"}, {"li": "Proven track record of improving customer satisfaction and loyalty"}, {"li": "Excellent leadership and communication skills"}, {"li": "Ability to work in a fast-paced environment and prioritize multiple tasks"}], "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package"}, {"li": "Opportunities for career growth and professional development"}, {"li": "Collaborative and dynamic work environment"}, {"li": "Recognition and rewards for outstanding performance"]}

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