Governance Documentation Specialist

1 week ago

Markham, Ontario, Canada BGIS Full time

ABOUT US

OUR CULTURE
At BGIS, our culture is built on three foundational pillars:


  • Culture of Care:We deeply care for each other, our clients, partners, and the communities we serve.
-
High Performing Teams:We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
-
Unwavering Commitment to Sustainability:We conduct every action with a focus on preserving our earth.

SUMMARY


A
Governance Documentation Specialist is responsible for providing business support to an Account Governance and Reporting lead group in areas including but not limited to governance meeting administration, service delivery governance, service level performance measurement, management of processes, continuous improvement (ISO), identifying and developing value creation opportunities (innovation) for the account.

Account Governance and all the roles in support of governance is core to our Success.

Governance roles are laser focused on all the contractual requirements of BGIS and facilitates all the on account and corporate support activity required to meet our contractual obligations.

All Governance roles are to have a deep and detailed understanding of the various sections of the account Master Service Agreement, Statement of Work and Schedules that articulate the expectations and obligations of BGIS.

For success, this role must develop constructive relationships with the client and with all service delivery team members.


This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to contract governance.


Our Commitment to ESG, the Communities we Serve and our Earth

Environment, Energy, Diversity and Sustainability

Opportunities for Development:


At BGIS we are committed to the development of our people - offering them opportunities to learn and grow into various roles.

Success in the role offer Team Members the opportunity to explore various roles - some include: On Account Operational Leadership - Facility Management Office Roles to support Accounts - Project Management roles to lead and execute projects

ROLES AND RESPONSIBILITIES

Governance
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Account Strategic Management and Business Planning *
  • Participate in Account Management process, including administrative support in the development and maintenance of the account short and long account plan and business plan. Supporting the Senior Director Governance and Reporting with the management and facilitation of the annual business planning cycle with account leadership and management.

-
Governance
  • Work with account leadership and management to coordinate account governance. This includes the gathering, updating and presenting of monthly governance information, as well as supporting the development of the governance scorecard and associated performance metrics, KPIs and indicators. Lead the development of all key governance meetings agendas and presentation decks, take minutes of all governance meetings and maintains an up to date Issues / Actions log for all of the major account governance meetings. Work with members of the account team to get issues / actions addressed and closed.
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Governance & Organizational Performance
  • Provide support to the development and management of account governance and performance process, including documents, dashboard, roadmap, scheduling, and communication.
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ISO:

  • Support audits of account and product line teams' work execution to ensure compliance with established processes and service delivery obligations. Participate in identifying solutions to implement changes in process for accounts and product lines, as well as collaborates with account and product line team to implement changes. Support departmental business process management.

Process Improvement & Strategic Initiatives
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Strategy Development:

  • Support the Senior Director Governance and Reporting with strategic initiatives by maintaining a listing of on account initiatives, and tracking the completion of value analysis, recommending solutions and developing plans to achieve desired results. Monitor the execution of strategic initiative plans to ensure proper execution and achievement of desired outcomes.
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Innovation:

  • Support innovation initiatives through activities including but not limited to maintaining current awareness of industry trends and practices, conducting analysis, utilizing outofbox thinking to develop and recommend innovative solutions.
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Onboarding:

  • Develop and manage the account employee onboarding process and supporting materials.
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Job Profiles / Organization Charts:

  • Manage repository for Job Profiles for the account. Will be single point of contact to maintain a complete and accurate account organizational chart. Work with managers to ensure current job p

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