Help Desk Specialist

1 day ago

Saskatoon, Saskatchewan, Canada SaskIT Inc. Full time
Job Title: Help Desk Technician

We are seeking a skilled Help Desk Technician to join our team at SaskIT Inc.

Job Summary:

The Help Desk Technician will be responsible for providing technical support to users experiencing difficulties with computer systems, software, and other IT-related issues.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 to 2 years of experience in a technical support role.
  • Criminal record check.
What We Offer:
  • Health care plan.
  • Free parking available.
  • Permanent employment.
  • 30 to 40 hours per week.
  • English as the primary language of work.
How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information].

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