Help Desk Specialist
1 day ago
We are seeking a skilled Help Desk Technician to join our team at SaskIT Inc.
Job Summary:The Help Desk Technician will be responsible for providing technical support to users experiencing difficulties with computer systems, software, and other IT-related issues.
Key Responsibilities:- Respond to user inquiries and resolve technical issues in a timely and professional manner.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Secondary (high) school graduation certificate or equivalent experience.
- 1 to 2 years of experience in a technical support role.
- Criminal record check.
- Health care plan.
- Free parking available.
- Permanent employment.
- 30 to 40 hours per week.
- English as the primary language of work.
Please submit your application, including your resume and cover letter, to [insert contact information].
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