Municipal Services Coordinator

2 weeks ago

Richmond Hill, Ontario, Canada Elections Ontario Full time

Municipal Services Coordinator
For accessibility assistance with this document please telephone Elections Ontario at or Fax at You can TTY at

Position Status:
Temporary to November 15, 2024

Posting Status:
Open

Location: 26 Prince Andrew Place, Toronto, ON M3C 2H4

(Don Mills & Eglinton)

Starting Salary:
$66,484 per year

Hours of Work: 36.25 per week

Posting Date:
February 5, 2024

Closing Date:
February 16, 2024

Who we are


The Office of the Chief Electoral Officer (Elections Ontario) is an independent, non-partisan office of the Legislative Assembly of Ontario, responsible for administering provincial elections, by-elections, and referenda in Ontario.

We are committed to making voting easy and accessible for all electors, while maintaining the integrity, security, and transparency of the electoral process.


Join our team


To support its expanded municipal elector list mandate the Register Division at Elections Ontario is looking for a process-oriented, Municipal Service Coordinator to help build and deliver the needed client support capabilities.


As an experienced customer service representative, working in partnership with internal and external stakeholders, you will be responsible for the implementation and operation of service processes involved in the provisioning and delivery of elector lists to Ontario's 444 municipalities and school boards.


What to expect in this role

Reporting to the Manager, Stakeholder Relations, you will:

  • Build and maintain relationships with municipal and school board staff responsible for elections.
  • Help municipal clients process electionrelated ward boundary changes.
  • Coordinate the delivery of elector lists and services to municipal and school board clients.
  • Implement service processes used to deliver electors lists to clients.
  • Measure and assess process performance and client satisfaction to focus improvement efforts.
  • Assist with team capacity building, such as recruiting and staff training.

What you need to qualify

  • Demonstrated ability of building relationships with clients.
  • Two years of experience in a deadlinedriven customer service role.
  • Track record of solving problems and creative thinking.
  • Demonstrated willingness to learn.
  • Ability to diagnose complex processes and communicate them in a simple way.
  • Understanding of information management processes and concepts.
  • Strong technical proficiency in MS Office and SharePoint.
  • Must be legally entitled to work in Canada.

Nice to have

  • Bilingual (English/French).
  • Experience with municipal election administration.
  • Knowledge of municipal and provincial election legislation.
Elections Ontario offers alternative work arrangements (Telework or Compressed Work Week). This position requires in-office presence 3 to 5 days per week, based on operational requirements.

How to apply


Our recruitment process reflects our mission to uphold the integrity and accessibility of the electoral process and to manage elections in an efficient, fair, and impartial manner.

We offer career growth opportunities and a competitive rewards program.

How to request an accommodation
Elections Ontario is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported.


Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process.

If you require a disability-related accommodation to participate, please call , send a fax to , TTY at

Job Types:
Full-time, Fixed term contract

Salary:
From $66,484.00 per year

Benefits:

  • Company pension
  • Employee assistance program
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Ability to Commute:

  • North York, ON M3C 2H4 (required)

Work Location:
Hybrid remote in North York, ON M3C 2H4

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