Community Centre Services Coordinator

1 week ago

Richmond Hill, Ontario, Canada City of Richmond Hill Full time

Posting Id Department- Community Services- Division- Recreation and Culture Services- Section- Marketing and Administration- Job Grade- SEA40 Grade 06- Rate of Pay- $87, $102,871.

00 Annual- Job Type- Permanent Full Time- Employee Group- SEA- Replacement/New Position- Replacement- Posting Type- Internal and External- Posting Date- 01/12/2023- Application Deadline- 01/26/2023
Position Summary:


Reporting to the Manager, Administration and Marketing, the Community Centre Services Coordinator, will provide strong leadership and expert guidance to staff by following the City's core values of Care, Collaboration, Courage, and Service.

Under management direction, you will provide supervision, and will be responsible for the effective supervision of all fulltime and parttime administrative and customer service staff at all recreation facilities

Key Duties and Responsibilities:

  • Provide direct supervision of all fulltime and parttime administrative and customer service staff and oversee all administrative functions at all City community centres, pools, and arenas
  • Schedule staff ensuring adequate coverage in all facilities as per program and facility requirements while adhering to budget allocations
  • Responsible for ongoing communication with administrative staff as well as communicating changes in policy and procedures with fulltime and parttime reception/cashier/customer service staff
  • Conduct interviews, hiring, wage increases, discipline, and/or dismissal of all parttime recreation administration staff
  • Respond to enquiries from user groups, staff and general public
  • Forecast, monitor, maintain and control all expenditures for office supplies and administrative casual wages expenses as well as related capital expense accounts
  • Recommend, develop, and administer policies, procedures, and standards related to administrative functions
  • Provide a statistical analysis of registration data, fill rates for programs and projected revenue
  • Research Municipal comparisons for fees used in the drafting of budget, and comparisons for programs/services offered, service levels, and staffing levels.
  • Oversee, coordinate and deliver birthday party packages
  • Draft and revise procedures/process to meet the needs of our client base
  • Develop and maintain training materials, orientation checklists, tutorials, instruction sheets, for both front line staff and supervisors/coordinators
  • Research and provide input to the manager on annual operating and capital budget preparation
  • Responsible for approving and reconciling payroll data entry by Customer Service Representatives and resolve missed pay concerns or incorrect pay rates
  • Provide guidance, advice, and technical support to the administrative team
  • Resolve and deescalate concerns through strong interpersonal skills and interdepartmental communication

Duties and Responsibilities Cont'd (if applicable):

Education and Experience:

  • Diploma in Business, Recreation Leadership, or related discipline
  • First Aid and C.P.R. Certificate an asset
  • Minimum 3 years related experience which includes a direct supervisory role

Required Skills/Knowledge:

  • Team player with excellent demonstrated leadership, coaching, mentoring and communication skills, you have the ability to deal effectively and courteously with both internal and external clients.
  • Strong leadership and decision making skills
  • Proven analytical, interpersonal and customer service skills
  • Formal training and presentation experience is a requirement of this position.
  • Strong organizational skills, and the ability to manage and prioritize multiple tasks
  • Must be creative, resourceful and take initiative to perform under general direction and to inspire others
  • Must have a sound understanding of accounting principles, including familiarity with federal and provincial tax legislation; corporate policies and procedures; a clear understanding of variance reports, account structure and general ledgers
  • Must have a general understanding of payment processing and cash handling procedures, including PCI compliance
  • Must possess a valid Ontario Class "G" Driver's License, and have access to a vehicle for use on corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire
  • Manages organizational change through strong leadership and communication skills
  • Demonstrates and encourages perseverance and resilience in difficult times
  • Demonstrates strong written and verbal communication skills
  • Encourages innovative thinking and new ideas
  • Proven ability to oversee and track budgets
  • Demonstrates and encourages excellent listening skills and different points of view
  • Ensures that objectives and accountabilities are clearly communicated within the department
  • Empowers staff to support a culture of learning, mentoring, and sharing
  • Demonstrate the City's corporate values of care, collaboration, courage and service
**Leade

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