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Program Consultant, Dealer Training and Development
4 months ago
What you'll do
- Train and coach prospective store owners so they can run Canadian Tire service centres that are financially and operationally well managed
- Develop and maintain training content for the automotive portion of the Dealer Training Program
- Develop and maintain a network of Subject Matter Experts and key business contacts, including Canadian Tire store owners, field, and Home Office teams to stay uptodate and ensure training is in line with current business priorities, procedures and practices and industry trends
- Analyze results to identify performance gaps and adjust training as required
- Evaluate training progress and performance to measure the Trainee's ability to effectively run a Canadian Tire Service Centre
- Be an active contributor in developing and implementing a vision for the future of the Dealer Training Program. This includes staying informed about training trends and best practices that optimize the learning experience and ensure continuous improvement of the program.
What you bring
years recent automotive service experience with in-depth knowledge of auto operations, profitability drivers, performance metrics, engaging staff, shaping the customer experience, business planning and budgets
- University or college degree preferred. A combination of experience, technical training and ongoing development will also be considered
- Advanced knowledge of COSTAR or similar automated auto service software
- Working knowledge of FRONTIER or other inventory management software an asset
- Experience developing and measuring the impact of resultsoriented training
- Exceptional communication skills with some facilitation and presentation experience to confidently lead training sessions, and interact with personnel ranging from store associates to executives
- Strong customer focus with emphasis on building and sustaining relationships with Trainees, Subject Matter Experts and store owners
- Selfstarter who is driven, works well with mínimal supervision and who can work autonomously within a strong team environment
- Ability to balance competing priorities to deliver results
- Curiosity, always seeking ways to develop oneself, and leverage technology to identify and improve
- Proficient in Microsoft Office
- Bilingual (English and French) an asset
Hybrid
W e value flexibility.
We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes.
Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
#LI-RF1:
About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.
We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.
We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.
As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.
Join us in helping to make life in Canada better through living and working our Core Values:we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.
It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
We are united in our purpose of being here to help make life in Canada better.**Accommodations
