Client Support Specialist

1 week ago


Saskatoon, Saskatchewan, Canada Groom Team Canada Inc. Full time

Are you passionate about supporting both pets and their owners? Groom Team Canada Inc., a non-profit organization dedicated to promoting excellence in pet grooming, is seeking a dedicated and compassionate Client Support Specialist to join our team.

If you possess excellent communication skills, a love for animals, and a desire to make a positive impact, we want to hear from you

Responsibilities:

  • Assist clients with inquiries, concerns, and feedback related to our grooming services, competitions, and educational programs.
  • Manage appointment scheduling, ensuring efficient coordination between clients and grooming professionals.
  • Maintain accurate records of client interactions and transactions using our database systems.
  • Collaborate with team members to address client needs and ensure a seamless experience throughout their interaction with Groom Team Canada Inc.
  • Contribute to the development of client support materials, such as FAQs and educational resources, to enhance customer experience and satisfaction.

Qualifications:

  • Previous experience in customer service or client support roles preferred.
  • Excellent communication skills, both verbal and written.
  • Empathetic and patient demeanor with a passion for helping others.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and thrive in a fastpaced environment.
  • Knowledge or interest in pet grooming and animal welfare is a plus.
  • Proficiency in MS Office and experience with database systems is advantageous.

Job Type:
Part-time

Pay:
$18.45-$20.35 per hour

Expected hours: 20 per week

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Schedule:

  • Morning shift

Work Location:
In person

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