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Application Support Specialist
3 months ago
Do you have a driving curiosity about the way business tools function as a whole? Can you see the big picture? Are you the one who's always showing your colleagues the special tools they didn't know existed?
As an Application Support Specialist, you offer support to application users of Broadstreet Properties – primarily but not limited to Yardi Property Management ERP. Support is provided in person, over the phone, or online, with initial contact being made through the FreshService ticketing system.
As a growing organization Broadstreet is continually looking to improve and expand upon our use of technology. Experience with large scale software implementations and configuring back-end systems is considered an asset.
Finally, the Application Support Specialist will be looking for improvements to the business and software process – you're not just a trouble-shooter, you're proactive and anticipate issues before they arise. You like making people's jobs easier by providing them with the tools to succeed.
This position will be located in Campbell River - British Columbia, Winnipeg - Manitoba or Saskatoon, Saskatchewan.
Your contribution to the team includes:
- Provide prompt and effective support to users on a variety of technical issues.
- Diagnose and troubleshoot software issues reported by users, utilizing your technical skills and problem-solving abilities.
- Supporting users company wide in ERP and all modules: CRM Flex, Residential, Maintenance IQ, Construction, Finance.
- Stay up to date with the latest features, updates, and enhancements of our operations software products.
- Escalate issues as needed to external Account Managers and follow up until resolution.
- Collaborate with development and product teams to identify and address software bugs, usability improvements, and feature requests based on user feedback.
- Conducting and/or participating in meetings with cross-functional teams to determine requirements, collect input and feedback, and present solutions.
- Assisting with implementation, expansions, modifications, migrations, and upgrades of the ERP system, as well as other systems and tools as needed
- Able to effectively communicate with all types of staff, including technical, professional, and upper management.
- Knowledge of financial management, technology management, and internal controls is an asset.
- Strong problem identification and problem resolution skills.
- 2+ years of experience in technical support or equivalent skills and knowledge
- Experience with ERP or large-scale software implementations an asset
- Technical acumen and the ability to learn new applications quickly.
- Effective communication skills with individuals at all levels of the organization.
- Familiarity with databases and system configurations is an advantage.
- Ability to work independently, take initiative, and prioritize tasks.
- Superior troubleshooting, time management, and multitasking skills.
- Employer paid extended health, vision, and dental coverage (including family)
- Employee and Family Assistance Program
- Yearly health and wellness benefit
- RPP eligibility after one year
- Employee recognition program
Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.
Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.
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