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Senior Service Advisor
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Halifax, Nova Scotia, Canada Steele Auto Group Full timeAbout the RoleSteele Auto Group is committed to delivering exceptional customer experiences and solidifying its position as a trusted destination for automotive services. We are seeking a highly skilled Senior Service Advisor to join our team.As a Senior Service Advisor, you will be the primary point of contact for customers seeking vehicle maintenance or...
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Senior Service Advisor
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Automotive Service Advisor
3 months ago
Do you enjoy working in a customer service-focused setting? Why not combine those skills and begin your career as an Automotive Service Advisor?
Steele Chrysler has an immediate requirement for a Service Advisor to join our team
As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your family healthy.
As Atlantic Canadas Largest Automotive Dealer Group, we offer an industry-leading retirement savings plan with employer match and opportunities for growth and advancement to support our employees' futures.
As Service Advisor, you are the dealership's front-line client relations and service representative.Your reliable communication skills enable you to explain vehicle diagnosis and recommend necessary service work to prolong vehicle longevity based on your communication with the technicians.
Responsibilities include but are not limited to:
- Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labor
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
- Maintain automotive records by recording problems and corrective actions planned
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Requirements:
- Customer service experience is considered an asset
- Strong interpersonal skills: a good listener who can cultivate relationships
- Excellent communication skills
- Ability to work in a teamdriven environment
- Good organization and learning skills
- Valid driver's license with acceptable driver's abstract
Why Steele Auto?
- Competitive compensation package with flexible health and dental plans
- Virtual healthcare and mental health/wellness support programs
- Employee and Family Assistance Program
- Industry leading Retirement Savings Plan with employer match
- Opportunities for career growth and advancement
- A safe, inclusive, and dynamic work environment
Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the "Trusted Destination of Choice for Everything Auto" for employees and customers alike.
Job Types:
Full-time, Permanent
Salary:
$18.40-$21.60 per hour
Benefits:
- Dental care
- Employee assistance program
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
Supplemental pay types:
- Bonus pay
Work Location:
In person