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Hotel Guest Services Supervisor
3 months ago
Repsonsibilities:
- Defining and implementing front desk objectives and procedures.
- Training staff and managing the shift schedules.
- Tending to guests' complaints and questions while providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing records, and contracts.
- Supervising staff and all front desk activities including IHG brand inititives.
- Conducting department meetings with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Ensures all required training for department employees is completed and training records are maintained.
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
Requirements:
- Previous Guest Service experience
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills, and multitasking skills
- Proven ability to surpass guest expectations.
- Enthusiastic and detail oriented, thrives on multitasking in a busy environment.
- Able to work with and understand financial information and data.
Benefits:
- Dental care
- Extended health care
- Onsite parking
- Paid time off
- Vision care
Schedule:
- Holidays
- On call
- Weekend availability
Ability to commute/relocate:
- London, ON: reliably commute or plan to relocate before starting work (required)
Experience:
Hotel Guest Service: 1 year (required)
Work Location:
One location
