Vendor Manager Iii

1 week ago

Toronto, Ontario, Canada TD Bank Full time
404288BR

Technology Solutions

Toronto, ON

April 10, 2023

Company Overview

Department Overview

Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards.

Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables).

Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk.

On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD's relationship with the Third Party.


Job Description:

CUSTOMER

  • Own the management of Third Party Business Arrangements through all stages of the TPML, in alignment with relevant Third Party frameworks, policies and standards
  • Initiate intake via a Sourcing Request and follow the TPRA process
  • Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders
  • Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate risk related to costs and services
  • Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party
  • Support Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive
  • Maintain strong relationships with internal stakeholders
  • Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics
  • Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery

SHAREHOLDER

  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
  • Monitor, analyze and report a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments
  • Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards
  • Document Third Party risk issues, as per the TPRM Issues Management process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive resolution
  • Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
  • Conduct meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and uptodate about the status / progress of projects and / or all relevant or useful information related to daytoday activities
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
  • Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Requirements:

BREADTH & DEPTH

  • Expert level professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
  • Integrates knowledge of the enterprise subfu

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