Client Director

2 weeks ago

Toronto, Ontario, Canada BGIS Full time

Who We Are

SUMMARY


The Client Director is accountable for program management and delivery, project delivery, client relationship management, and people leadership for the assigned programs.


KEY DUTIES & RESPONSIBILITIES

For the assigned programs:

Program Management & Delivery

  • Accountable for program management and delivery.
  • Plans client programs and assigns project management team members to projects within overall program.
  • Identifies program risks and develops and implements mitigation and contingency plans.
  • Oversees the development and implementation of project plans and budget, and overall execution of project delivery and closeout requirements.
  • Accountable for ensuring project management team delivers projects ontime, within budget, specification and scope, and in compliant with all regulatory, environmental, health and safety requirements.
  • Accountable for meeting key performance indicators/metrics for programs managed.
  • Accountable for ensuring implementation of effective processes to support optimum project delivery.
  • Provides input and contributes to strategic plans for programs managed.

Program Financial Management

  • Accountable for meeting profitability targets and effective accounts receivable management. Collaborates with Finance team.

Client Relationship Management

  • Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.
  • Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.
  • Contributes to acquisition of additional businesses. Continuously engages clients in discussions to understand and anticipate needs. Identifies and recommends opportunities for additional businesses.

People Leadership

  • Accountable for employeeoriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
  • Other duties as assigned.

KNOWLEDGE AND SKILLS

  • Community college diploma in architectural technology, construction technology, engineering technology; preferred
  • At least 10 years of project management work experience
  • Welldeveloped program management abilities
  • Welldeveloped program budget and financial management abilities
  • Welldeveloped program risk mitigation and management abilities
  • Fully developed communication, influence, persuasion and negotiation skills along with ability to influence and negotiate with client representatives at the senior management level
  • Skilled at managing client relationships with ability to manage client relationships with representatives at the senior management level
  • A high degree of client service orientation
  • Skilled at managing vendor relationships and performance
  • People leadership abilities
  • Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the client

Licenses and/or Professional Accreditation

One of the following, an asset:

  • Project Management Institute Accreditation.
  • Program Management Professional Accreditation.
  • LEED certification.


At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization.

We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.

We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

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