Weekend Concierge

7 days ago

Kamloops, British Columbia, Canada The Shores Retirement Residence Full time
If you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us


The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways:

  • Responding to all resident and visitor inquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
  • Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
  • Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
  • Providing clerical and computer support to all managers as requested.
  • Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
  • Flexibility with performing Server duties and assisting in the Dining Room as needed.
  • Performing other duties as assigned.

Must haves:

  • Completion of grade 12 education.
  • Excellent verbal and written communication skills.
  • Be able to commit to 8AM4PM shifts on weekdays and weekends.
  • Positive attitude and proven customer service skills through related work experience.
  • Proven organizational skills and ability to multi task.
  • Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
  • All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.

Job Type:
Casual

Salary:
From $17.00 per hour

Benefits:

  • Discounted or free food
  • Employee assistance program

Schedule:

  • 8 hour shift
  • Day shift
  • Every Weekend
  • Holidays

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

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