Guest Services Representative

1 week ago

Kamloops, Canada Cushman and Wakefield Part time

Job Title

Guest Services Representative (Part-Time)

Job Description Summary

KEY RESPONSIBILITIES:

Aberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service.

Applicants must have a minimum of one year customer service experience. Must be available to work all mall hours, including weekends, evenings, and Stat holidays (minimum of two scheduled shifts weekly).

Job Description

The position is multi-functional across a broad spectrum of guest service responsibilities including:
• Front-line service answering inquiries in person and via telephone & email
• Gift card sales and promotion

• Transit Product sales

• Operating the paging system
• Controlling the borrowing of strollers, wheelchairs, walkers, and scooters
• Other daily duties as assigned by the Guest Services Supervisor

• Must be able to provide clear criminal record check

KNOWLEDGE/SKILLS/COMPETENCIES:

• Ability to effectively interact with a wide range of people, work under pressure and to multi-task
• An outgoing, engaging personality who enjoys meeting and working with people
• Ability to provide concierge-level services to guests and potential guests by exceeding their expectations at all times: The "WOW" factor
• The ability to think on ones feet and provide solutions to real time questions and issues
• Able to take direction and react quickly to changing priorities
• Keen observation skills and awareness of surroundings are important
• Strong verbal and written communication skills

• Proficiency in Social Media
• Confident in assisting with emergency situations

Interested candidates are asked to submit their resume to:

Faizan Faruqui

Marketing Coordinator & Guest Services Lead

275-1320 Trans-Canada Highway West

Kamloops, BC V1S 1J2

Faizan.faruqui@cushwake.com

We thank all interested parties, however only those chosen for an interview will be contacted.







Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s'engage à respecter l'équité en matière d'emploi. Notre objectif est d'offrir un milieu de travail diversifié, inclusif et exempt d'obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l'offre d'emploi dans un autre format ou d'accéder à toute autre mesure d'adaptation au cours du processus d'embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

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