Application Support Analyst

2 weeks ago


Montreal, Quebec, Canada C.G.I. Full time

WHAT WILL BE YOUR DAY-TO-DAY?

A hands-on functional support analyst, responding to users' requests, analyzing functional process related to technical investigations, working with BA's and developers for testing and homologation.


Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.


Summary of responsibilities:

  • Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities and processing domain.
  • Coordinate solution workshops, document requirements with BA's and developers.
  • Coordinate with users to produce comprehensive test plan and develop user signoff criteria. Handson involvement in analysis and documentation of testing results and review with endusers.
  • Work in group, solve/address problems in the root, highlight potential issues/improvements.

Day-to-day Responsibilities

  • Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command

End-users included:
Traders, Sellers, Auditors, Middle Office.

  • Liaise with teams from New York, Paris.
  • Understand the regulated environment and the constraints of client activity.
  • Perform homologation/postdeployment testing of new releases (quality assurance).
  • Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan).
  • Provide timely communication of project production and status to the client and IT management.
  • Ensure effective oral and written communication with the various audiences and at the appropriate levels.
  • Collaborate with the global support team (Paris / Asia) to ensure quality support for endusers.

Profile

SKILLS AND QUALIFICATIONS:

Must have:

  • 3+ years of experience using Excel, Word, Microsoft Power Point.
  • 3+ years of experience using SQL Server.
***
Nice-to-have:
  • Unix, Linux and Windows server environment.
  • Knowledge in Programming.
***
Education:Bachelor's degree in computer science or other related field.

Languages:
English


Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.


Work Schedule:
Availability for on-call (night/weekends based on shifts - 2 weeks per month).

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