Night Auditor/front Desk Agent

1 week ago


Newmarket, Ontario, Canada Comfort Inn Newmarket Full time

The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest's stay.

Over night shift from 11pm to 7am required.


In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.


ACTIVITIES:
The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:

  • Create a welcoming environment for guests.
  • Register guests and assign rooms, accommodating special requests whenever possible.
  • Complete preregistration and blocking of rooms for reservations/guest arrival.
  • Thoroughly understand and adhere to proper credit, checkcashing, and cashhandling policies and procedures.
  • Understand room status and room status tracking.
  • Know room locations, types of rooms available, and room rates.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early checkins, special requests, and partday rooms.
  • Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
  • Process guest checkouts.
  • Post and file all charges to guest, master, and city ledger accounts.
  • Work closely with all hotel departments to improve service delivery and efficiency.
  • Use proper telephone etiquette.
  • Coordinate guestroom maintenance work with the engineering and maintenance division.
  • Report any unusual occurrences or requests to the manager or supervisor.
  • Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments cash, debit, and credit and maintain a float.
  • Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.
- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.

  • Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
  • Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
  • Audit all income postings and charges.
  • Record and balance staff and house charges.
  • Prepare and transmit credit card deposits.
  • Process city ledger work to accounting.
  • Know all safety and emergency procedures, and is aware of accident prevention policies.
  • Ensure the work environment is tidy and well organized at all times (lobby).
  • Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

  • Excellent communication skills in English
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace
  • Excellent organizational, interpersonal, and administrative skills
  • Proficient or familiar with computerized systems
  • Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
  • Present a high degree of professional work ethic and image
  • High school graduate or equivalent
  • Availability to work day, evening, and night shifts any day of the week including weekends and holidays

Job Types:
Part-time, Permanent

Part-time hours: 16-24 per week

Salary:
From $17.16 per hour

Schedule:

  • 8 hour shift
  • Holidays
  • Night shift
  • Weekends as needed

Ability to commute/relocate:

  • Newmarket, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • This position will require Overnight work as well as shifts on weekends. What is your availability?

Experience:

  • Customer service: 1 year (preferred)

Shift availability:

  • Overnight Shift (required)

Work Location:
In person

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