Manager of Service Delivery

Manager, Service Delivery

We transform the way people use energy.

Transforming the way people use energy begins with our people. At EfficiencyOne, we are dedicated to building a culture of diversity, equity, and inclusion that is representative of the customers and communities we serve. As an organization that values and respects the unique characteristics of each individual, we aim to cultivate a culture of creativity and innovation that stems from our differences in backgrounds, perspectives, and experiences.

We welcome and encourage applications from equity-deserving groups including Indigenous Peoples, Racialized Persons, African Nova Scotians, Women, Persons with Disabilities, Newcomers to Canada, and Individuals within the 2SLGBTQIA+ Community. If you require accommodation at any stage of the application or interview process (including different materials or otherwise), please contact a member of our HR team to discuss your needs.

About EfficiencyOne

EfficiencyOne is a leading energy efficiency enterprise. Our core values are integrity, innovation, and partnership and our purpose is "we transform the way people use energy". We work with many outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.

Investing in energy efficiency comes with many benefits-lower heating bills, more comfortable spaces, new jobs in our communities, and a smaller overall carbon footprint. To date, our work has achieved over $4 billion in energy savings and contributed to 22% of Nova Scotia's GHG emission reductions. If there's a better way to improve energy efficiency, we'll find it. Find out more about how we are making an impact here:

Why you'll love working here:

• A culture that understands there is life outside of work and cares about their employees.
• We offer a fun, social, and inclusive working environment in a newly renovated space, plus hybrid/remote work options, and a strong focus on health, safety, and wellness.
• You'll enjoy fair, equitable, and competitive compensation aligned with the changing market.
• We offer an exceptional and holistic benefits plan (65% employer paid), retirement savings plan (defined contribution), health and personal lifestyle spending accounts, and employee and family assistance program.
• You can grow at EfficiencyOne, with approved job-related courses, memberships, and designations 100% company-paid. Plus, we make it a priority to ensure employees are provided opportunities to fill internal roles.
• Being part of a team contributing to Nova Scotia's goal of 2050 net-zero carbon.

The opportunity:

The Manager of Service Delivery will provide leadership and direction to an innovative and dynamic energy efficiency programs team. We are looking for someone who also has familiarity with managing and leading teams who execute small to large projects, including the design and analysis stages associated with such projects. The Manager of Service Delivery would also be responsible for providing the tactical and operational leadership for programs and initiatives to ensure that program implementation is aligned with, and meets, strategic corporate objectives.

• Responsible for defining the staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals;
• Responsible for continuously monitoring progress regarding initiative goals, budgets, and cost-effectiveness, making program tactical changes as needed;
• Responsible for developing and overseeing department business plans to ensure the achievement of targets, including setting targets, forecasting, etc;
• Responsible for assessing real-time program market barriers;
• Responsible for effective leadership of multiple project teams, including programs teams and the team of administrative professionals;
• Responsible for effective delegation, follow-up, and coaching of individuals and teams to ensure goals, schedule, and quality requirements are met;
• Responsible for reviewing the collective results of planned, tracked, and forecasted energy savings and budgets, to meet annual targets;
• Responsible for ensuring programs meet Corporate, Utility, and Review Board (UARB) or Province of Nova Scotia requirements;
• Responsible to oversee and support the planning, design, and implementation of new services, pilots, and processes;
• Responsible for optimizing efficiencies and cooperation between services and departments;
• Responsible for reviewing and approval project documents;
• Responsible for providing input on the strategic direction and business/corporate planning;
• Accountable for reporting responsibilities to senior management, the Board, UARB, and other areas about programs; and
• Provide input and support to other corporate departments concerning Service Delivery activities.

What Will Help You Succeed?

• An undergraduate degree in a related field (e.g. Engineering, Environmental Science, etc.) or an equivalent combination of education and work experience.
• At least five years' experience in a leadership role within a complex organization.
• Exceptional and demonstrated leadership abilities.
• Thorough working knowledge of energy efficiency programs, best practices related to managing projects and delivery of services to customers.
• Knowledge of building science principles, buildings, energy efficiency retrofit practices, budgeting, forecasting, strategic planning and reporting.
• Experience with and proficiency with all MS Office applications (including Teams).
• Ability to thrive in a results-oriented environment and drive positive change.
• Excellent interpersonal and communication skills for effective team collaboration and leadership support.

The following would also be an asset:

• Other appropriate designations combined with equivalent experience, such as project management, Certified Energy Manager, or Professional Engineer;
• An understanding of energy conservation principles and techniques;
• Extensive knowledge of the regulatory environment, in addition to UARB and Provincial contract requirements.

What to expect in your first several weeks on the job:

In the first week, expect to:

• Read programs' materials to get more familiar with documentation, tools, and processes.
• Start performing core duties.
• Meet with members of your team and colleagues from across the organization to learn about your job responsibilities, program targets and history, and overall program goals.

In the first month, expect to:

• Perform core duties with limited support.
• Take on projects with support from your teammates.
• Establish a performance plan with your manager.
• Continue to learn more about documentation, tools, and processes
• Participate in business planning, budgeting, and forecasting activities.
• Report on program results and progress.

In the first three months, expect to:

• Perform core duties independently.
• Meet with external partners and stakeholders.
• Provide necessary approvals and authorizations.

If you would like to be considered for this opportunity, please submit your resume and cover letter, clearly articulating how you meet the above-noted qualifications. Applications can be submitted in confidence to Nicole Durdle at the link below:

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