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Service Delivery Manager

3 months ago

Toronto, Ontario, Canada Cognizant Technology Solutions Full time
We are seeking a passionate, high energy, Service Delivery Manager. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients.

We are looking for someone who thrives in this setting and is inspired to craft relevant solutions through true collaboration.

If you are excited by change, and excel through autonomy, we would love to hear from you

Why choose cognizant?

It takes a lot to succeed in today's fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services.

We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both encouragement and a plan.

Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It's the defining attribute that we look for in our people.

What do you need to succeed?

Qualification:

Bachelor's/Master's in Science/Engineering or equivalent

Responsibility:

Business / Customer:

Work closely with account management/vertical team for customer satisfaction.

Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.


Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner.

Establish robust governance and ensure compliance.

Adhere to SLA compliance and delivery of project status/SLA reports.

Identify initiate and implement continual service improvement and transformation plans.

Ensure data integrity and quality reporting.

Proactive Risk Management.

Project/Process:

Adherence to process compliance based on organization/client standards frameworks and tools.

Ensure that all teams comply with processes as part of service delivery.

Ensure that responsibilities related to administration are met by the Leads (such as time sheets shifts weekly reviews).

Responsible for Operational aspects of Project Administration (for example: ESA).

Ensure effective change control policies are in place.

Ensure availability of required infrastructure for efficient delivery.

Responsible for optimum resource planning and management.

Setup regular customer meeting for project / engagement updates based on the Governance plan.

Ensure optimum staffing in the project.

Ensure operational rigor on the floor.

Rigorous implementation of critisit change mgmt.

and escalation mgmt.

processes.

People / Team:

Responsible for creation and implementation of learning plans and skill upgrade.

Responsible for Performance management and career development of the team members.

Responsible for driving Reward & Recognition and employee engagement.

Encourage Team to contribute and participate in training programs.

Organization:

Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) customer walkthroughs etc.

Drive organizational initiatives through effective communication with the team.

Participate in recruitment programs (Campus and lateral).

Participate in any academy knowledge sharing and innovation ideas.

Comply with practice/organization defined timelines for various initiatives.


Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.


Employee Status:
Full Time Employee

Shift:
Day Job

Travel:
No

Job Posting:
Mar