Service Delivery Manager

7 days ago

Toronto, Ontario, Canada University Pension Plan Full time

ABOUT UPP


UPP is the first pension plan of its kind in Ontario's university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations.

Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care.

As a sector-wide plan designed for growth, our doors are open to all Ontario universities.

Together, we're a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect.

We believe in bringing smart and capable people together to create, solve and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.

Our culture is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDIR). We believe diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace.

As a long-term investor, we recognize that environmental, social and governance ("ESG") factors support risk management and value creation.

As stated in our Responsible Investing Policy, we are committed to incorporating ESG considerations into our investment management activities and we collaborate with other industry participants in the promotion of a sustainable economy and society.

Join us in building a bright future for our members, our organization, and each other.

THE ROLE

As a Service Delivery Manager, you will play a crucial role in orchestrating an integrated delivery model for our Technology, Data, and Delivery team based on service orientation, value streams, and business agile delivery concepts.

Your primary responsibility will be to streamline work by implementing a service orientation structure, model, & tools to better manage and measure the flow of work such that high value items are worked on first, work ambiguity is reduced, and it enables more predictable metrics on delivery efficiency.

As a vital facilitator for delivery teams, you'll play a crucial role in coordinating and planning of key Kanban meetings at various levels such as Program (focusing on strategic alignment) and Tactical (targeting team operational efficiency).

By implementing Jira and Confluence workflows & dashboards, you will streamline processes and foster a highly collaborative environment among cross-functional teams.

Your efforts will significantly enhance collaboration and optimize delivery outcomes.


Your primary mission will be to enhance our service delivery, focusing on visualizing work, managing flow, and continuously improving delivery processes to ensure efficient and effective outcomes.

You will leverage Kanban methodologies to prioritize high-value work, reduce work in progress (WIP) limits, and foster a culture of transparency and continuous improvement.

Collaborating closely with cross-functional teams, you will drive the adoption of Kanban principles, enabling better predictability, throughput, and customer satisfaction.


You will report into Senior Director, Delivery Practice & Portfolio Reporting and continuously learn from seasoned leaders, fostering your professional growth with each project.

UPP is based in Toronto's financial district and has a hybrid work model (~2 days / week in office).

KEY ACCOUNTABILITIES:

  • Refine and manage a streamlined delivery model using agile and Kanban methodologies to enhance workflow efficiency and stakeholder value.
  • Lead and foster a collaborative environment with business, portfolio leads, solution architects, and project teams, promoting Kanban principles and continuous delivery.
  • Implement and refine Kanban systems for better work visibility and flow, using boards, WIP limits, and metrics to boost delivery efficiency.
  • Serve as a key facilitator for delivery teams in crossfunctional and Kanban planning meetings at program and tactical levels, using Kanban concepts and metrics for team alignment, value prioritization, and efficient delivery.
  • Drive the effective implementation and use of Jira and Confluence to support Kanban workflows, ensuring project visibility and accurate delivery tracking.
  • Identify and implement Kanban process improvements to increase efficiency, optimize and expose constraints, and improve delivery quality. Encourage a culture of ongoing enhancement in processes, tools, and workflows.

QUALIFICATIONS & EXPERIENCE:

  • A Bachelor's degree in a relevant field, with a minimum Kanban Management Professional (KMP) certification.
  • 5+ years of proven experience in implementing and managing Kanban systems in technology or datadriven settings, with a strong grasp of Lean principles and Kanban practices.
  • Deep knowledge of service delivery models, emphasizing continuous improvement and customer satisfaction.
  • Exceptional facilitation, collaboration, and communication abilities, capable of engaging diverse teams and stakeholders effectively.
  • Comprehensive understanding of proje

  • Delivery Manager, Manager

    7 days ago

    Toronto, Ontario, Canada Moody's Investors Service Full time

    At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. The Project Delivery Manager is a key member of Technology Solutions Group, responsible for driving and managing cross-functional agile teams to deliver CRM technology projects and operations initiatives. The Project Delivery Manager - Technology Solutions Group...

  • Delivery Manager

    7 days ago

    Old Toronto, Ontario, Canada Moody's Investors Service Full time

    Experience Level: Experienced HireCategories:Engineering & TechnologyLocation(s):5001 Yonge Street, Suite 1300, Toronto, Ontario, M2N 6P6, CAAt Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom...

  • Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada CGI Full time

    Service Delivery Manager - DCE (Spanish):Category: Project ManagementMain location: Canada, Ontario, TorontoPosition ID:JEmployment Type: Full TimePosition Description:We are Canada's largest independent information technology services firm, and after 45 years, we're still growing Join Canada's largest IT Company as a "Service Delivery Manager - DCE (Spanish...

  • Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada Thomson Reuters Full time

    The Service Delivery Manager is responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from Service Providers (both internal and external). The position will be accountable for service quality, measurement, and integration with Service Providers. This includes day-to-day management and operational...

  • Managed Services, Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada GardaWorld Full time

    Service Delivery Manager Business Unit: Aviation Services Career Area: Operations and Administration If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless...

  • Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWHAT IS THE OPPORTUNITY?The End User Services organization is accountable for the ongoing design, delivery and operations of Personal Computing, Messaging & Productivity, Mobile Technologies, Virtual, Print & Fax, Service Desk & On-site Support and Self-Serve Automation. These services are utilized by employees of RBC, globally. The EUS Service...

  • Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada Capgemini Full time

    About CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in...

  • Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada Thomson Reuters Full time

    The Service Delivery Manager is responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from Service Providers (both internal and external). The position will be accountable for service quality, measurement, and integration with Service Providers. This includes day-to-day management and operational...

  • Managed Services, Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada Talent World Full time $72,500

    If so, TalentWorld is on the hunt for a savvy Aviation Screening Operations Manager in Moncton, to be a key contributor in a fast paced and ever-changing environment. As a Service Delivery Manager, you'll be at the forefront of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. Conduct and supervise daily...

  • Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada ThinkOn Full time

    REMOTETORONTO, ONTARIO, CANADA.FULL-TIME. APRIL 12, 2023DescriptionTheService Delivery Manager will lead and be responsible for overseeing and improving the supply chain operations of ThinkOn IT equipment sourcing. The role will support the Engineer, Operations and Product team in all areas of procurement related to Infrastructure. This role will source,...

  • Service Delivery Manager

    7 days ago

    Old Toronto, Ontario, Canada University Pension Plan Full time

    Tuesday, March 12, 2024 ABOUT UPP UPP is the first pension plan of its kind in Ontario's university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a...

  • Sr Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...

  • Amazon/shein Package Delivery Driver

    7 days ago

    Toronto, Ontario, Canada SK DELIVERY EXPRESS Full time

    SK Delivery ExpressWe are currently looking for focused, motivated full-time parcel delivery drivers in the Toronto downtown, ON Region. As this job is at your own pace, the faster you work, the potential for more $$$ is up to youYour daily responsibilities include Sorting through your assigned packages for the day Carefully loading the parcels to your...

  • Consumer- Service Delivery Manager

    1 week ago

    Toronto, Ontario, Canada Hamilton Barnes Associates Limited Full time

    Are you an organised and proactive individual looking to help deliver cutting edge technologies? Our client excels in providing innovative Network & Cloud Solutions. They are seeking a talented Service Delivery Manager to ensure smooth service execution and client satisfaction. Build and maintain strong client relationships, acting as the primary point of...

  • Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    Job DescriptionService Delivery ManagerYou will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.Business Overview:Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing; custody and back-office support services to...

  • Manager of Service Delivery

    7 days ago

    Toronto, Ontario, Canada Efficiencyone Full time

    Manager, Service Delivery We transform the way people use energy. Transforming the way people use energy begins with our people. At EfficiencyOne, we are dedicated to building a culture of diversity, equity, and inclusion that is representative of the customers and communities we serve. As an organization that values and respects the unique...

  • Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada Cognizant Technology Solutions Full time

    We are seeking a passionate, high energy, Service Delivery Manager. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for...

  • Amazon/shein Package Delivery Driver

    7 days ago

    Toronto, Ontario, Canada SK DELIVERY EXPRESS Full time

    SK Delivery ExpressWe are currently looking for focused, motivated full-time parcel delivery drivers in the Toronto Downtown (Ontario) Region. As this job is at your own pace, the faster you work, the potential for more $$$ is up to youYour daily responsibilities include Sorting through your assigned packages for the day Carefully loading the parcels to your...

  • Service Delivery Manager

    7 days ago

    Old Toronto, Ontario, Canada Thomson Reuters Full time

    (Canada) Service Delivery Manager (Contract) Contract (5 months 27 days) Published 3 days ago itsm ITIL Foundation The Service Delivery Manager is responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from Service Providers (both internal and external). The position will be accountable for service...

  • Service Delivery Manager

    7 days ago

    Toronto, Ontario, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic...