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Customer Service Coordinator

3 months ago

Montreal, Quebec, Canada Randstad Canada Full time

Our client, a leader in the automotive industry, is seeking a dedicated and organized Customer Service Coordinator to join their dynamic team.

This is a fantastic opportunity to work with a company renowned for its rapid growth and commitment to excellence. The role involves managing service calls, coordinating technician schedules, and ensuring seamless operations.

Position:
Customer Service Coordinator

Schedule:
Monday to Friday, 8:00 AM - 6:00 PM

Salary:
$22-26/hour depending on experience

Location:
On-site, conveniently located just a few steps away from the Marché Central

Advantages

Competitive hourly wage:
$22-26/hour.

Monday to Friday schedule: 8:00 AM to 6:00 PM.
Business casual dress code.
Onsite position with flexibility and the possibility of schedule changes.
Access to nearby restaurants and a central market.
Cafeteria, microwave, fridge, and complimentary coffee machines.
Employee discounts at selected restaurants.
Pizza and food truck dinners on specific days/celebrations.
Growth opportunities and job stability.
Stimulating environment.
Company experiencing rapid growth.
Paid vacation and benefits.
Opportunities for career advancement

Responsibilities
As a Customer Service Coordinator, your key responsibilities will include:

Planning and coordinating all service calls as they are received.
Efficiently dispatching technicians based on client proximity.
Following up with technicians at the end of each call.
Responding to all messages left overnight.
Maintaining and optimizing the appointment calendar and technicians' schedules.
Forecasting daily and weekly workloads.
Conducting administrative tasks related to the billing process.
Keeping customer records up to date in the database.
Comparing service time sheets and order forms with the maintenance schedule.

Qualifications

The successful candidate will possess the following qualifications:
Exceptional bilingual proficiency in French and English.
Strong problem-solving and organizational skills.
Ability to adapt, learn, and demonstrate curiosity.
Decision-making, initiative, and proactive attitude.
Geographical knowledge of the service area or map reading skills.
Knowledge of the automotive industry or telemetry (asset).
Strong customer service orientation and impeccable professional ethics.
Comfortable in a fast-paced and dynamic work environment.

Summary
f you are a proactive individual who excels in organization and customer service, we encourage you to apply. This role requires a commitment to excellence and a dedication to supporting both the team and the company's clients.

Contact us to apply:


If you know anyone who might be interested in similar positions or is currently seeking employment, please feel free to contact us or share our contact information with them.

We are eager to assist them in finding the right opportunity.

Job Title:
Customer Service Coordinator

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.