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Customer Service Clerk

3 months ago

Winnipeg, Manitoba, Canada Accurate Lawn and Garden Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: No degree, certificate or diploma
  • Experience: 1 year to less than 2 years

Work setting:

  • Urban area
  • Business
  • Industrial
  • Private company, corporation or industry
  • Agriculture

Tasks:

  • Answer written and oral inquiries
  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Receive payments
  • Sell merchandise
  • Explain procedures, risks and benefits to clients
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support

Supervision:

  • 1 to 2 people

Computer and technology knowledge:

  • Internet
  • MS Excel
  • MS Windows
  • MS Word

Security and safety:

  • Reference required

Transportation/travel information:

  • Valid driver's licence
  • Public transportation is available

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Handling heavy loads
  • Standing for extended periods

Personal suitability:

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Reliability
  • Team player
  • Dependability

Screening questions:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Health benefits:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

Financial benefits:

  • Bonus
  • Commission
  • Group insurance benefits
  • Life insurance
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)

Long term benefits:

  • Longterm care insurance

Other benefits:

  • Learning/training paid by employer