Product Operations Specialist

1 week ago

Toronto, Ontario, Canada PAVE Full time
Company Overview At PAVE, we are redefining how the world inspects vehicles across the automotive landscape.


For fleet owners and managers, we are proud to work with you to simultaneously advance and modernize the condition management of your vehicle fleets and we are thankful for the recognition and positive impact we are having on the fleet industry.

In 2023, PAVE was named Overall Fleet Management Company Of The Year in the annual AutoTech Breakthrough Awards.


We are going through an exciting period of growth in our business and seeking a detail-oriented Data Analyst and System Performance Manager.

This role is hybrid remote, and attendance in our downtown Toronto office is required. Salary range is $70-80K CAD.

Role Overview:


Reporting to the Director, Major Accounts Product Operations , t his role will focus on client requirements management, technical support for integrations, third-party integration projects, and onboarding new clients.

The ideal candidate will have strong project management skills, a technical background, and a customer-centric mindset.

Key Responsibilities:

Client Requirements Management:

Assist in gathering, documenting, and prioritizing client requirements in collaboration with the Product Manager.
Facilitate communication between clients and internal teams to ensure alignment on product features and deliverables.
Monitor progress on client-specific features and provide regular status updates.

Technical Support for Integrations:

Provide technical support for integration-related issues, troubleshooting and resolving problems quickly and efficiently.
Work with the development team to optimize integrations and meet client requirements.
Create technical documentation and guides for internal and client use.

Third-Party Integration Projects:

Coordinate third-party integration projects, managing timelines, deliverables, and communication with external partners.
Conduct thorough testing of new integrations to ensure seamless operation.
Identify opportunities to enhance existing integrations and drive product improvements.

Client Onboarding:

Lead the onboarding process for new clients, ensuring a smooth transition and setup of their accounts and integrations.
Develop and deliver training materials and sessions to help clients get the most out of the product.
Collect and incorporate feedback from clients to improve onboarding practices.

Product Operations Support:


Assist the Director of Product and Product Manager in streamlining product operations, including maintaining roadmaps, managing product backlogs, and tracking key metrics.

Help coordinate cross-functional efforts to ensure timely delivery of features and product improvements.
Analyze product performance data to identify trends and provide insights for decision-making.

Process Improvement:

Continuously identify and implement process improvements to enhance productivity and communication within the product team.
Develop best practices and standard operating procedures for product operations.

Troubleshooting and Technical Support:

Provide troubleshooting and technical support for Tier 1 Help Desk associates.
Escalate complex technical issues to relevant teams and ensure timely resolution.

Full-Time Flexible Hours:

This is a full-time role with flexible working hours throughout the week.
Be available for product-related activities across different times of the day to meet client needs and support global teams.

Qualifications:

Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
3+ years of experience in product operations, technical support, or project management.
Strong understanding of SaaS products and technical integrations.
Excellent project management and organizational skills.
Proficiency in project management tools (e.g., Jira, Asana) and data analysis (e.g., Excel, SQL).
Exceptional communication skills, both written and verbal.

Preferred Skills:

Experience working with third-party APIs and technical documentation.
Familiarity with onboarding processes and client relationship management.
Background in software engineering or technical support.
At Pave, we are committed to fostering an inclusive and accessible workplace environment.

As part of this commitment, we want to ensure that all individuals have an equal opportunity to participate in our recruitment process.

If you are a job applicant with a disability and require accommodations during any stage of the recruitment process, please let us know.

We are dedicated to providing reasonable accommodations to ensure that all candidates can fully participate in our assessment and selection procedures.

Your request for accommodation will be treated with confidentiality and respect. We will work with you to identify and implement suitable accommodations based on your individual needs.

No Recruitment agencies.

  • Product Specialist Operations

    1 week ago

    Toronto, Ontario, Canada BuildOps Full time

    At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers manage their service department all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech...

  • Video Production Specialist

    1 week ago

    Toronto, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Video Production Specialist to join our team in Toronto.The Video Production Specialist will be responsible for creating and producing video content for our company. This includes conceptualizing, scripting, shooting, editing, and delivering video projects.The ideal candidate should have a Bachelor's degree in Film,...

  • Product Specialist

    1 week ago

    Toronto, Ontario, Canada RamSoft Full time

    Join RamSoft ( a collaborative and innovative medical software company headquartered in downtown Toronto that is developing and selling novel cloud-based software platforms for radiologists worldwide. We're a global business with 200+ employees located worldwide, and we are proudly headquartered in Toronto – and we are growing quickly. Reporting to the...

  • Product Support Specialist

    1 week ago

    Toronto, Ontario, Canada Viv Technologies Inc. Full time

    Product Support SpecialistViv TechnologiesAt Viv Technologies, we're passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We're proud to support some of North America's biggest home care operators. Together, we help tens of...

  • Product Specialist

    1 week ago

    Toronto, Ontario, Canada ACS Canada Company Full time

    Product SpecialistThe Product Specialist is a product technical resource for the market sales team.He/she will support all Axalta products in all segments including: Premium, Mainstream, and Economy to promote growth and customer loyalty. The Product Specialist works as a member of a market sales team to contribute to sales growth and customer satisfaction....

  • Product Specialist

    1 week ago

    Toronto, Ontario, Canada Connor, Clark & Lunn Financial Group Full time

    Specialist, Product TeamConnor, Clark & Lunn Financial Group Ltd.Toronto, ONOur Product Team is hiring a Specialist. The Product Team focuses on product development and product management of our diverse suite of over 80 investment strategies. We act as a nexus between the investment and sales teams, focusing on a wide range of institutional and retail...

  • Product Specialist

    1 week ago

    Toronto, Ontario, Canada BuildOps Full time

    About the job:At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers manage their service department all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced...

  • Product Operations Specialist

    1 week ago

    Toronto, Ontario, Canada PAVE Full time

    Company OverviewAt PAVE, we are redefining how the world inspects vehicles across the automotive landscape. For fleet owners and managers, we are proud to work with you to simultaneously advance and modernize the condition management of your vehicle fleets and we are thankful for the recognition and positive impact we are having on the fleet industry.In...

  • Production Operations Specialist

    1 week ago

    Toronto, Ontario, Canada Beanfield Technologies Inc. Full time

    Our Company:At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We're committed to making life better for our customers, our...

  • Product Specialist

    1 week ago

    Old Toronto, Ontario, Canada RAM Software Solutions Full time

    About Us Join RamSoft ), a collaborative and innovative medical software company headquartered in downtown Toronto that is developing and selling novel cloud-based software platforms for radiologists worldwide. We're a global business with 200+ employees located worldwide, and we are proudly headquartered in Toronto – and we are growing quickly. Who are...

  • Product Marketing Specialist

    1 week ago

    Toronto, Ontario, Canada Uniqlo Canada Full time

    Job Title: Product Marketing SpecialistLocation: TorontoReporting to: Marketing ManagerAbout UNIQLOUNIQLO is a brand of Fast Retailing Co. (FR), a leading global Japanese retail holding company that designs, manufactures and sells clothing under five brands: GU, Theory, COMPTOIR DES COTONNIERS, PRINCESSE TAM.TAM, J Brand, and UNIQLO. UNIQLO Canada opened its...

  • Product Specialist

    1 week ago

    Toronto, Ontario, Canada Axalta Full time

    Primary Responsibilities:The Product Specialist is a product technical resource for the market sales team.He/she will support all Axalta products in all segments including: Premium, Mainstream, and Economy to promote growth and customer loyalty. The Product Specialist works as a member of a market sales team to contribute to sales growth and customer...

  • Customer Operations Specialist

    1 week ago

    Toronto, Ontario, Canada Canopy Growth Corporation Full time

    The CompanyBioSteel is leading the wave of healthy sports drinks in the market. We are not just talking about a 'better for you' product, but rather one that redefines sports drinks. BioSteel is unmatched in the market and is proud to be raising the bar on consumer expectations of sports drinks and has become the #1 purchased product in professional...

  • Product Specialist

    1 week ago

    Toronto, Ontario, Canada Sunwing Travel Group Full time

    Product SpecialistAbout Us:***The Opportunity:Under SunwingVacations, we are looking for a ProductSpecialist to join us in making vacation dreams come true. As the Product Specialist you will ensure Hotel Contracts, Rate Revisions, Destination Transfers and Excursions are processed accurately and in a timely manner. The Product Specialist is also...

  • Product Marketing Specialist

    1 week ago

    Toronto, Ontario, Canada 24 Seven Talent Full time

    Product Marketing Specialist Overview: As a Product Marketing Specialist, you will play a pivotal role in driving the success of our products through strategic marketing initiatives. You will collaborate closely with cross-functional teams to develop and execute marketing campaigns, create compelling messaging, and ensure our products resonate with our...

  • Radiopharmaceutical Production Specialist

    1 week ago

    Toronto, Ontario, Canada Isologic Innovative Radiopharmaceuticals Full time

    ISOLOGIC Innovative Radiopharmaceuticals is a nationwide radiopharmaceutical company, dedicated to nuclear medicine and the science of Radiopharmaceutical production. We utilize our significant experience, expertise and networks in Nuclear Pharmacy to provide our customers and patients with reliable; safe and a high-quality radiopharmaceutical products and...

  • Operations Specialist

    1 week ago

    Toronto, Ontario, Canada Firmex Full time

    Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company's Firmex VDR service is the world's most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance.As the Operations Specialist, you'll be responsible...

  • Product Specialist

    1 week ago

    Toronto, Ontario, Canada Sunwing Vacations Group Full time

    About Us:The Opportunity:Under Sunwing Vacations, we are looking for a Product Specialist to join us in making vacation dreams come true. As the Product Specialist you will ensure Hotel Contracts, Rate Revisions, Destination Transfers and Excursions are processed accurately and in a timely manner. The Product Specialist is also responsible to communicate...

  • Print Production Specialist

    1 week ago

    Toronto, Ontario, Canada Creative Circle Full time

    Position:Print Production Specialist Location: Hybrid (3 days in-office, downtown)Estimated Duration: 6 months (possible extension), approx 37.5 hrs/week Starts: late May / early June Hourly Rate: $ $38 /Hr Job Description: Our financial client is looking for a Print Production Specialist

  • Product Development and Sourcing Specialist

    4 weeks ago

    Toronto, Ontario, Canada Roots Full time

    Roots is more than just an iconic Canadian retailer, we are a group of passionate employees who act with integrity, trust each other and do what is right. We work in a space where people can grow and develop, with a team of people who own results and are dedicated to seeing Roots win. We seek to build longstanding relationships with partners who share our...