Manager - Customer Service (Pressure Pumping)

1 week ago

Clairmont, Alberta, Canada Caterpillar Full time

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

WE BUILD WHAT MATTERS

What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters

About SPM Oil & Gas

SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

We are currently looking for a Manager Customer Services in Grande Prairie/Clairmont, Canada . As a Manager Customer Services, you are responsible for directing all pressure pumping activities and staff for technical field service programs for product installation, troubleshooting, maintenance, repair, iron reinspection, and pump repair & customization.

Job Duties/Responsibilities may include, but are not limited to:

Monitors and improves safety on the shop floor; eliminate any unsafe operations and ensure a safe and clean product environment. Creates and manages service infrastructure; establishes and maintains the training readiness of the organization. Directs, motivates, and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work. Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects, and personnel. Designs and prices services to meet demand and both timing and financial targets; negotiates customized technical support agreements.

You will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Focuses activities on developing and maintaining positive customer relationships. Discusses general differences between internally and externally focused organizations. Cites the cost and benefits of good versus poor customer service. Explains why customer satisfaction is important to successful product/service delivery. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Cites personal experiences of receiving excellent customer service. Describes examples of poor, mediocre, and excellent service. Explains how managing customer perceptions and expectations enhances customer service. Describes several important business benefits of providing high quality service. Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Describes non-verbal behaviors that influence the interpretation of the message. Cites examples of effective and ineffective communications. Explains the importance of effective business communication. Speaks/writes using correct language, mechanics, and gestures. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Provides examples of the characteristics of effective business relationships. Identifies key business relationships in own organization. Describes the nature of a productive business relationship. Explains the benefits of building business partnerships.

Top Candidates will have:

One to three years related experience and/or training; or equivalent combination of education and experience, preferably in the frac/pressure pump industry. General knowledge of reciprocating plunger pumps to include but not limited to gear boxes, power end assemblies and fluid end assemblies.

Employee benefit details:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Canada which can be found through our employment website

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit To connect with us on social media, visit #LI

Posting Dates:

April 15, April 29, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

  • Manager - Customer Service (Pressure Pumping)

    1 week ago

    Clairmont, Alberta, Canada Caterpillar Full time

    Career Area:Product SupportJob Description:Your Impact at Caterpillar Inc.Joining Caterpillar means becoming part of a global team that values not only the work performed, but also each team member. We are the creators, problem solvers, and future shapers dedicated to building stronger, more sustainable communities. Progress and innovation are not just...

  • rod-pump technician

    1 month ago

    Clairmont, Alberta, Canada Weatherford Full time

    Company DescriptionWeatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions...

  • rod-pump technician

    1 month ago

    Clairmont, Alberta, Canada Weatherford Full time

    To apply, please follow the below link:Rod Pump Technician Application LinkBased out of our Clairmont, AB facility the Entry Level Rod Pump Technician will follow a designated learning plan, which includes computer-based modules and classroom training. During this period, tasks may be assigned by the Supervisor, and the technician will receive close...

  • rod-pump technician

    1 week ago

    Clairmont, Alberta, Canada Weatherford Full time

    Company DescriptionWeatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions...

  • Manager- Operations

    1 week ago

    Clairmont, Alberta, Canada Caterpillar Full time

    Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Manager- Operations

    1 week ago

    Clairmont, Alberta, Canada Caterpillar Full time

    Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you become part of Caterpillar, you're not just joining a team that cares about the work we do – but also about each other. We are the creators, solution finders, and future visionaries who are constructing stronger, more sustainable communities. We don't just...

  • Manager Support Technique

    1 week ago

    Clairmont, Alberta, Canada Caterpillar Full time

    Product Support Your Work Shapes the World at Caterpillar Inc. When you become part of Caterpillar, you are not just joining a team; you are becoming part of a global community that values not only the work we do but also each team member. We are the creators, solvers of problems, and the visionaries shaping a sustainable and resilient future for communities...

  • Financial Services Summer Student

    1 week ago

    Clairmont, Alberta, Canada County of Grande Prairie No. 1 Full time

    At the County of Grande Prairie, we prioritize financial responsibility and effective financial management. If you excel in attention to detail, possess a solid accounting background, and demonstrate sound financial judgment, you might just be the perfect fit for our team.The Financial Services department plays a vital role in ensuring the County's financial...

  • Parts Person Apprentice

    1 week ago

    Clairmont, Alberta, Canada Aureus Energy Full time

    Aureus Energy Services is the leading provider of water management services across North America. Our innovative and technical solutions throughout the life cycle of water management are designed to lower emissions, conserve water, and create cost savings for our clients.Aureus is currently looking for a Parts Person Apprentice to join our team. It is our...

  • Red Seal Automotive Service Tech

    1 week ago

    Clairmont, Alberta, Canada Kaltire Full time

    Red Seal Automotive Service TechnicianClairmont, ABRole DescriptionReporting to the Store Manager, the Automotive Service Technician holds a provincially recognized ticket and conducts maintenance on a wide range of vehicles in a fast-paced and customer service-oriented retail environment.They are skilled at inspections, diagnostics, adjustments, automotive...

  • Service/valve Repair Technician

    1 week ago

    Clairmont, Alberta, Canada TARA Energy Services Inc. Full time

    Service/Valve Repair TechnicianWHO WE ARETARA Energy Services is an industry leading company providing well testing and production services to some of the largest oil and gas producers in North America. We are proud to be in the forefront of helping companies achieve their Net-Zero emission goals with our new _Flareless Flowback Technology_, which reduces...

  • Hose Technician

    1 week ago

    Clairmont, Alberta, Canada Northern Metalic Sales Ltd. Full time

    Northern Metalic Clairmont has the following opportunityIndustrial Hose TechnicianFull time Monday - Friday daytime 8 hour shifts. Opportunity for over-time. Alternating Saturdays 8am-12pm. Summer long weekends and holidays off.Fast-paced customer orientated business. Previous assembly experience is preferred but those who are mechanically inclined, enjoy...

  • Wellhead Technician

    1 week ago

    Clairmont, Alberta, Canada GREAT NORTH WELLHEAD AND FRAC Full time

    Great North Wellhead & Frac is currently searching for Wellhead Technicians to provide services in Grande Prairie, Red Deer, Calgary and Sundre areas. The areas of work involve travel across Alberta.Location: Grande Prairie/Red Deer/Calgary/SundreWage:$25-$32/hour, based off experienceType: Full-time permanentSchedule: 15/6 RotationWhat we offer: Dental care...

  • field service specialist i

    1 week ago

    Clairmont, Alberta, Canada SLB Full time

    The CAM Field Specialists is responsible for providing customers with safe, accurate and on-time product and service delivery.Roles and Responsibilities:Attain excellence in learning and competency events.Ensure safe, timely and compliant operations at the well site, job location or plant, including rigupand rig-down of equipment.Mentor others as...

  • field service specialist i

    2 months ago

    Clairmont, Alberta, Canada SLB Full time

    The CAM Field Specialists is responsible for providing customers with safe, accurate and on-time product and service delivery.Roles and Responsibilities:Attain excellence in learning and competency events.Ensure safe, timely and compliant operations at the well site, job location or plant, including rigupand rig-down of equipment.Mentor others as...

  • field service specialist ii

    4 weeks ago

    Clairmont, Alberta, Canada SLB Full time

    We are currently looking for an enthusiastic, energetic, positive, hard-working individual to join our team. The Cameron Field Service Specialist is responsible for providing customers with safe, accurate, and on-time product and service delivery. An outstanding opportunity to join a winning team that values employees and their families while providing an...

  • field service specialist ii

    1 month ago

    Clairmont, Alberta, Canada SLB Full time

    We are currently looking for an enthusiastic, energetic, positive, hard-working individual to join our team. The Cameron Field Service Specialist is responsible for providing customers with safe, accurate, and on-time product and service delivery. An outstanding opportunity to join a winning team that values employees and their families while providing an...

  • field service specialist ii

    1 week ago

    Clairmont, Alberta, Canada cameron Full time

    FIELD SERVICE SPECIALIST II Job Summary We are currently looking for an enthusiastic, energetic, positive, hard-working individual to join our team. The Cameron Field Service Specialist is responsible for providing customers with safe, accurate, and on-time product and service delivery. An outstanding opportunity to join a winning team that values...

  • Project Manager

    1 week ago

    Clairmont, Alberta, Canada County of Grande Prairie No. 1 Full time

    Company Description The County of Grande Prairie builds on its natural environment and the entrepreneurial spirit of its citizens to provide an unmatched quality of life and opportunity for all. We offer a collaborative and dynamic workplace where our values of Trustworthy, Transparent, Respectful, and Collaborative guide our conduct and contribute to a...

  • food service supervisor

    1 week ago

    Clairmont, Alberta, Canada 1685312 Alberta, Ltd. oa A&W Clairmont Full time

    Education: Secondary (high) school graduation certificateExperience: 2 years to less than 3 yearsWork settingFood service establishmentFast food outlet or concessionTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate...