Customer Service Associate
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at J.D. Irving, Limited.
Job Summary
This is a full-time position that requires exceptional communication skills and attention to detail.
The successful candidate will be responsible for providing outstanding customer service through various channels, including phone, email, and chat.
$45,000 - $55,000 per year
Responsibilities
- Interact with customers in a professional and courteous manner to resolve queries and deliver support.
- Employ effective communication skills to handle incoming inquiries and provide solutions.
- Manage orders, returns, and exchanges efficiently and accurately.
- Promote additional products or services to enhance revenue growth.
- Maintain accurate records of customer interactions and information in the system.
- Evaluate customer requirements to suggest suitable products or services.
- Address customer grievances promptly and professionally.
- Collaborate with various departments to resolve customer issues effectively.
Requirements
- Proficient in English, with multilingual skills being an asset.
- Strong customer service orientation with a focus on satisfaction.
- Exceptional verbal and written communication abilities.
- Able to analyze information critically and resolve problems efficiently.
- Experience in sales or promoting additional services is beneficial.
- Familiarity with data entry and CRM systems is preferred.
- Bilingual ability is an asset for this role.
About Us
J.D. Irving, Limited is a leading company committed to delivering exceptional customer experiences.
We value our employees and offer a dynamic work environment, opportunities for growth, and competitive compensation packages.
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