Customer Service Associate

4 weeks ago


Saint John East, Canada J.D. Irving, Limited Full time $168,000 - $179,000 per year

About the Role


We are seeking a highly skilled Customer Service Representative to join our team at J.D. Irving, Limited.



Job Summary

This is a full-time position that requires exceptional communication skills and attention to detail.


The successful candidate will be responsible for providing outstanding customer service through various channels, including phone, email, and chat.


$45,000 - $55,000 per year



Responsibilities

  • Interact with customers in a professional and courteous manner to resolve queries and deliver support.
  • Employ effective communication skills to handle incoming inquiries and provide solutions.
  • Manage orders, returns, and exchanges efficiently and accurately.
  • Promote additional products or services to enhance revenue growth.
  • Maintain accurate records of customer interactions and information in the system.
  • Evaluate customer requirements to suggest suitable products or services.
  • Address customer grievances promptly and professionally.
  • Collaborate with various departments to resolve customer issues effectively.


Requirements

  • Proficient in English, with multilingual skills being an asset.
  • Strong customer service orientation with a focus on satisfaction.
  • Exceptional verbal and written communication abilities.
  • Able to analyze information critically and resolve problems efficiently.
  • Experience in sales or promoting additional services is beneficial.
  • Familiarity with data entry and CRM systems is preferred.
  • Bilingual ability is an asset for this role.


About Us

J.D. Irving, Limited is a leading company committed to delivering exceptional customer experiences.


We value our employees and offer a dynamic work environment, opportunities for growth, and competitive compensation packages.




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