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Customer Service Representative Lead

3 months ago

Surrey, British Columbia, Canada Altametrics Full time
Company Overview


Are you ready to take the next step and join the winning team? At Inspirigent Consulting Services Inc., no challenge is too big for us, and we function as a team to solve problems, collaborate on ideas, and empower others to dream big We offer a very exciting, friendly, and energetic working environment filled with constant new challenges, new expectations, new responsibilities, and endless growth opportunities.

Simply put, We Do What Others Dream

Position Summary:


As a Customer Success Representative Lead, you will ensure that new clients are effectively introduced to our solution and provided with the necessary support and resources to become engaged and successful users.

In addition, you will work responding to internal and external customer inquiries promptly. Expedite and source products to ensure that customer requirements are met. Deliver above and beyond customer service in a fast-paced environment. Collaborate with internal departments to facilitate customer needs

Knowledge, Skills, and Abilities Required:
Restaurant experience is a major plus

A minimum of 2-4 years of experience in a customer-facing role (Support, Implementation, or Onboarding)

Strong written and verbal communication skills to create a clear and effective onboarding experience

Ability to manage multiple projects and tasks simultaneously and efficiently

Demonstrated ability to use Microsoft Excel to create, format, and manipulate spreadsheets

Experience using Microsoft Word to create, format, and edit documents

Working knowledge of Microsoft PowerPoint

Working knowledge of CRMs.

You take initiative to learn independently and are proud of your ability to improve

Able to plan for changes, obstacles, and external forces

Team Player:
Collaborate with a diverse team of professionals to deliver outstanding customer experiences.

Compensation:
Salary Range - $ $27.00 per hour

Position

Experience level:
A minimum of 2-4 years of experience in a customer-facing role (Support, Implementation, or Onboarding)

Schedule:
8-hour shift

Monday to Friday

Education:

Associate or Bachelor's Degree (preferred) or prior work experience in customer support.

Work Location:
In person

Pay:
$23.00-$27.00 per hour

Expected hours: 40 per week

Schedule:

  • 8 hour shift

Education:

  • DCS / DEC (required)

Experience:

Customer Service Management: 2 years (required)
Microsoft Excel: 1 year (required)

  • CRM software: 1 year (required)

Work Location:
In person