Customer Service Team Lead

2 weeks ago

Surrey, British Columbia, Canada Puri Carpet & flooring Ltd Full time
About the Role

We are seeking a highly organized and experienced Customer Service Supervisor to join our team at Puri Carpet & Flooring Ltd. As a key member of our sales and customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of 3-4 customer service representatives, providing guidance and support to ensure they meet their performance goals.
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Inventory Management: Organize and maintain inventory levels, ensuring that stock is accurately tracked and ordered as needed.
  • Reporting and Analysis: Prepare and analyze sales reports, identifying trends and areas for improvement to inform business decisions.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of experience in a customer service or sales role
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong organizational and problem-solving skills.
Work Environment

This is a permanent, full-time position with a 35-hour workweek. Public transportation is available, and the work environment is fast-paced with a focus on attention to detail.

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