Customer Service Representative Supervisor

6 days ago

Surrey, British Columbia, Canada SAVEMORE PLUMBING,HEATING & ELECTRICAL SUPPLIES LTD Full time
About the Role

We are seeking a highly skilled Customer Service Representative Supervisor to join our team at SAVEMORE PLUMBING, HEATING & ELECTRICAL SUPPLIES LTD. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Team Leadership: Lead a team of customer service representatives, providing guidance, support, and coaching to ensure they have the skills and knowledge to provide excellent customer service.
  • Customer Service: Provide exceptional customer service to our customers, responding to their inquiries, resolving their issues, and ensuring that their needs are met.
  • Operations Management: Manage the day-to-day operations of the customer service team, including scheduling, staffing, and workflow management.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Communication: Communicate effectively with customers, team members, and other stakeholders to ensure that information is shared and understood.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of experience in a customer service or team lead role
  • Work Environment: Noisy work environment
  • Physical Demands: Standing for extended periods, attention to detail, and ability to work under pressure
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, organized, reliability, and team player
What We Offer
  • Competitive Salary: A competitive salary and benefits package
  • Opportunities for Growth: Opportunities for career growth and professional development
  • Collaborative Team: A collaborative and supportive team environment

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