Partnership Service Lead

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

Requisition ID: 200811

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Fonctions

La personne titulaire de ce poste contribue au succès global de l'équipe Ventes et partenariats de Scotia iTRADE au Canada, en s'assurant que les objectifs, initiatives et plans individuels appuient les stratégies d'affaires et les objectifs de cette équipe. Elle veille aussi à ce que toutes les activités respectent la réglementation en vigueur ainsi que les politiques et procédures internes.

En tant que membre de l'équipe Ventes et partenariats, cette personne est un point de contact clé pour les partenaires de la Banque Scotia qui ont des questions sur les services de Scotia iTRADE. Afin d'assurer un service rapide et efficace, elle est chargée de participer aux enquêtes hautement prioritaires des partenaires, de répondre aux questions de tous les canaux concernant les crédits accordés pour les ventes en lien avec Scotia iTRADE et de faire un suivi proactif pour les approbations des comptes ayant fait l'objet d'une recommandation par les partenaires.

Elle cherche également des occasions d'offrir d'autres services aux partenaires et aux clients, en fonction de leurs besoins.

Elle adhère activement à la stratégie du secteur d'activité, qui consiste à promouvoir une culture axée sur la clientèle, contribuant ainsi directement à la réussite et à la rentabilité de l'entreprise.

Responsabilités


• Promouvoir une culture axée sur la clientèle afin d'approfondir les relations avec elle et mettre à profit les relations élargies, les systèmes et les connaissances de la Banque.


• Tenir compte de la culture du risque et de l'appétence au risque de la Banque Scotia dans le cadre des activités et décisions quotidiennes.


• Travailler activement, avec efficacité et efficience dans son domaine, conformément aux valeurs de la Banque Scotia, à son code d'éthique et à ses principes directeurs en matière de vente, tout en s'assurant de la convenance, du respect et de l'efficacité des contrôles d'activités quotidiennes afin que l'entreprise respecte ses obligations en matière de risque opérationnel et de risque lié à la conformité, à la lutte contre le blanchiment d'argent et le financement d'activités terroristes, et à l'éthique.


• Promouvoir un environnement de travail hautement productif et inclusif.

Répondre aux demandes de renseignements des partenaires en prenant en charge les enquêtes et les recours hiérarchiques hautement prioritaires :


• Assumer la responsabilité du processus au complet et répondre à toutes les demandes en proposant des solutions pertinentes.


• Donner suite aux courriels prioritaires qui présentent des demandes de résolution rapide et de suivi.


• Régler les problèmes rapidement et efficacement en faisant preuve de jugement, en faisant appel à la direction ou à d'autres partenaires internes clés, au besoin.


• Servir d'experte ou d'expert en la matière (EM) en proposant des solutions adéquates et en maintenant constamment des normes strictes de communication au travail.


• Relever les occasions de valeur ajoutée en faisant la promotion du contenu interne ou externe et en sensibilisant davantage les partenaires aux principales ressources en libre-service (pour les partenaires et les clients).

Agir comme personne-ressource principale lors du processus de traitement des crédits de vente :


• Comprendre le processus des crédits de vente et le rôle que joue l'équipe des Services aux partenaires dans le maintien de relations solides.


• Offrir du soutien aux partenaires dont les demandes doivent faire l'objet d'une enquête approfondie sur le traitement des crédits de vente.


• Repérer les occasions qui nécessitent un rajustement manuel après la validation des renseignements préliminaires.

Participer à l'intégration et à l'acquisition des clients en prenant des mesures de suivi :


• Communiquer avec les clients et les partenaires au sujet des comptes qui ne sont pas en règle et transférer les demandes refusées, le cas échéant.


• Assurer la liaison entre les opérations et les clients de grande valeur qui sont recommandés par un partenaire, pour assurer le bon déroulement des processus.


• Faciliter le processus d'approbation en vérifiant l'avancement des éléments en attente.


• Agir comme experte ou expert en la matière en fournissant aux partenaires et aux clients des commentaires éclairés sur les documents iTRADE.

Perfectionnement personnel et esprit d'équipe :


• Prendre en main son plan de perfectionnement personnel et travailler avec la direction pour développer les compétences, aptitudes et comportements nécessaires à l'atteinte de ses objectifs.


• Contribuer au moral de l'équipe et au maintien de relations harmonieuses entre les employés en interagissant de manière positive avec la direction et les membres de l'équipe Ventes et partenariats.


• Participer à la mise en œuvre de changements avec l'équipe tout en apprenant et en mettant en pratique les nouveaux processus, les nouvelles procédures et la technologie récente.

"Conformément à l'évaluation des besoins linguistiques effectuée par la Banque Scotia, le candidat retenu doit pouvoir communiquer en anglais et en français. Il devra collaborer étroitement avec d'autres groupes du siège social qui travaillent principalement en anglais, il relèvera d'un gestionnaire du siège social qui est un anglophone et il servira une clientèle anglophone. "

Location(s): Canada : Ontario : Toronto || Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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