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Jr. Support Centre Analyst

3 months ago

Toronto, Ontario, Canada Sunwing Travel Group Full time

Join us in making vacation dreams come true


Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for.

We are currently looking for a

Jr. Support Centre Analyst

(Intern) to join us in making vacation dreams come true. As the

J

r. Support Centre

Analyst, you will

work closely with IT Support Analysts to perform many functions, including but not limited to answering staff inquiries in person and remotely, preparing hardware deployments, servicing level 1 issues and requests, documenting resolution details within the knowledge base, maintaining areas including IT service bench and preparation areas, and physically installing hardware. The position reports to the

Manager,

SCoE

, and will be located in Toronto, ON.

W

ork Perks:

  • Remote and/or Hybrid Work Opportunities
  • Great travel perks
- _ Goodlife_ Corporate Discount

  • Comprehensive benefits package
  • RRSP Matching Program
  • Growth opportunities
  • Free Parking
  • Open concept, collaborative workspace
  • Fresh Café with delicious snacks and meals at a subsidized price
  • Opportunity to give back through our social responsibility initiatives

What You'll Do:

- _ Hardware preparation and deployment_
- _ L_earn and perform the task of imaging and deployment _independently_
- _ Performing basic account functions including_ unlocking accounts and resetting passwords_
- _ Incident reporting to generate user _tickets_ _
- _Refining details based on key _information_ _
- _Keeping accurate and up-to-date information on stock counts, and requesting stock to keep minimum _levels_ _
- _General upkeep of imaging and deployment areas _(i.e., _IT stockrooms_)_
- _ Support fellow Analysts by assisting with general duties, and troubleshooting team equipment and software in the case of _issues_

What You'll Need:

- _ High attention to detail _
- _Working knowledge of software, hardware, and other equipment _
- _Works well in a team-oriented environment_

About Us:

*