Manager of Service
2 weeks ago
Dawson International Truck Centres is looking for a Manager of Service to ensure that the Service Department runs smoothly, efficiently, and profitably, while running at maximum capacity
In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Manager of Service , reporting to the Branch Manager . Your base location will be Kelowna, BC.WHAT SUCCESS LOOKS LIKE
Manage the staffing of the service department, (including but not limited to), staff work and vacation schedules, staff training and personal development, payroll, and daily tech time review. Achieve and maintain International truck and Cummins engine technical certification. Work with all service staff to ensure the service department is efficient, profitable, and achieving the financial goals of the company. Hold monthly staff meetings, review technical updates and monthly safety topics. Promote a department focused on the customer, utilizing the tools available to ensure all customers are kept informed. Clearly understanding and meeting the expectations of our customers both internal and external. Mentor and develop the service team, building a culture where the focus is on the company goals of providing the best in class customer service, with the lowest cost of ownership and providing a desirable work life balanced to our staff. Drive a shop culture with a focus on quality and pride of work. Foster an understanding that with the engagement of all in service we can deliver the company goals. Monitor all open work orders to ensure completed work is invoiced efficiently and no completed work order is open past 30 days. Review all work orders over $10'000 prior to them being closed. Review all estimates over $5'000 before they are sent for customer approval. Monitor the shop workload to ensure an efficient flow of work through the shop. Work with the warranty team to ensure that all service staff have the required understanding of warranty requirements. Review warranty work orders ensuring that service is maximizing its warranty revenue. Audit 10 customer pay work orders per month, review tech stories, documented technical information, estimates and final invoice, customer communications and timelines for the repairs. Maintains open communications and good relationships with other department personnel - Parts, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other locations. Work with the service management team to build consistency in service delivery across our 5 locations.WHAT YOU BRING
Minimum of three (3) years of experience working as a Service Manager required. Minimum of three (3) years of experience working in the heavy truck/equipment or related industry required. Education in business administration or a HET / CT ticket preferred. Strong business ethics with a professional approach at all times. Computer literate with a solid understanding of Microsoft programs, previous experience Procede with would be considered an asset. Previous experience and understanding of warranty processes and policies relating to the heavy truck and transport industry manufacturers and suppliers. Cummins and International warranty experience would be considered an asset. An understanding of financial statements, company financial targets, and how to achieve them. Communication, a proven ability to communicate effectively on varying levels with customers and staff. Leadership, the confidence, and ability to lead and mentor a team that is constantly evolving. Developing and challenging all staff within the service department, apprentices, journeymen, and service support staff. The understanding that a well lead team who are trusted to do their jobs and given the tools they need for their jobs is a strong team. Organization, the ability to efficiently organize yourself and the team in a busy demanding fast paced environment. A personality that constantly strives to excel, challenging yourself first sets the example for the team.What WE OFFER:
Extended Medical (including Vision), and Dental benefits Company Pension with employer matching program Long Term and Short Term Disability Life Insurance and Accidental Death and Dismemberment Insurance Paid Time Off including vacation, personal time and volunteer time On-going training opportunitiesBENEFITS
Looking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity, Respect and Excellence and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.
The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.
Apply now to start the conversation
We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interviewPlease visit our page to see more job opportunities.
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