Manager of Clinical Services

1 week ago

Kelowna, British Columbia, Canada The Newly Full time

JOB DETAILS

Job Title:
Manager of Clinical Services

Status:
Full-time | Permanent

FTE:
hours/week)

Vacancies: 1

Schedule:
Monday - Friday, 8:00 a.m. - 4:00 p.m.

**Location:

ABOUT THE NEWLY INSTITUTE


The Newly Institute was founded to provide long-lasting change within the mental health industry, our community, and with our clients.

We are leading a paradigm shift in the Canadian healthcare system by building a network of purpose-built mental health clinics across Canada.

By fusing a bio-psycho-social-spiritual treatment model with medically managed therapies, our intensive outpatient programs provide rapid access, rapid resolution, and rapid return to work and healthy lifestyle programs for anxiety, depression, addiction, post-traumatic stress disorder (PTSD), trauma, and chronic pain.


We have an exciting opportunity for a Manager of Clinical Services to join our innovative, purpose-driven, and multi-disciplinary clinical team.


TOTAL REWARDS PACKAGE


You'll work as a valued member of a highly innovative, collaborative, multi-disciplinary team that's passionate about realizing positive client outcomes, and in which your voice is heard.

You'll be a part of a diverse and inclusive culture where employees feel empowered to show up as their authentic selves, and in which well-being is prioritized above all else.


Our total rewards package includes:

  • Competitive salary
  • Shortterm incentive program
  • Four weeks annual vacation
  • Eight paid annual wellness days
  • Comprehensive group benefits
  • Employerpaid health and dental benefit premiums
  • Health & wellness spending account
  • Career and professional development opportunities
  • Regular team and community engagement events
  • A stunning clinic environment

WHAT YOU WILL DO


Reporting to the Senior Vice President, Operations, you will be responsible for directing the service delivery of The Newly Institute's Kelowna Clinic, with a focus on operational effectiveness, clinical quality, stakeholder relations, financial and people leadership, and business development.

You'll work in a fast-paced environment as a collaborative leader to a dynamic multidisciplinary team to deliver client service excellence and strong financial results.

You'll take a proactive and influential role in nurturing an exceptional workplace culture that embodies our core values of communication, community, excellence, health, and innovation.


Accountabilities

Financial Management

  • Assist with annual budget/forecast preparation (includes clinic capacity, staffing, operational cost assumptions etc.).
  • Review, analyze and provide insight and monitor budget to actual variances and key performance metrics.
  • Review day to day operations for financial efficiencies and cost savings (e.g., vendor contracts, supplies, etc.).
  • Closely monitor human resources costs and staff utilization.
  • Review and approve program billing (i.e., ensure billing is completed and sent out to WorkSafeBC and clients on a timely basis).
  • Review and follow up on outstanding receivables.
  • Review and approve clinic spending as appropriate.
  • Review and approve invoices (including, but not limited to, consultant invoices i.e., Psychiatry, Psychology, General Practitioner, etc.).
  • Perform other adhoc financial analysis and audits for the clinic, as requested.

People Leadership

  • Recruit and support the orientation and training of new employees.
  • Oversee all aspects of performance management, performance reviews, and progressive discipline for direct & indirect reports.
  • Provide leadership through coaching and mentoring employees.
  • Promote and support employees to prevent and address conflict or disagreements when required.
  • Communicate Health & Safety initiatives in the clinic to ensure compliance with company policies.
  • Lead by example to promote The Newly Institute's culture.

Operations Management

  • Monitor productivity of The Newly Institute Kelowna programs while providing daytoday oversight and support.
  • Ensure performance maintains compliance with scorecards and contractual agreements (i.e., WorkSafe BC and other applicable thirdparty funders).
  • Gather & analyze data and prepare reports for The Newly Institute Kelowna programs.
  • Continuously evaluate all operations for efficiencies and innovative approaches to program delivery.
  • Achieve performance goals including, but not limited to patient satisfaction, controllable expenses, and operational targets.
  • Closely monitor and manage client schedules to maximize clinic capacity and optimize utilization of clinicians and clinic space.
  • Ensure standards of cleanliness and safety are maintained throughout the clinic.
  • Respond to patient concerns in an effective & respectful manner.
  • Respond to and review all clinic incidents and near misses and take corrective actions when required.
  • Communicat

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