Technical Product Support

2 weeks ago

Mississauga, Ontario, Canada TOA Canada Corporation Full time

The duties and responsibilities listed herein are not all inclusive and the position and its responsibilities may change over time as business necessitates.


Qualification Requirements:
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill and/or ability required.

Education and/or Experience:

A technical or college degree is required, along with 3-5 years' experience in installation, service, system design and troubleshooting in the industry, at the contractor or manufacturer level.

Familiarity with EASE, EASE Evac and EASE Focus is preferred. Experience with SMAART is preferred as well.

Physical Demands:
The physical demand of the position is not overly challenging. On a day-to-day basis, the incumbent may be required to hook up and test product configurations in our lab. Some carrying and lifting would be necessary.

The incumbent may also be required to assist in trade shows and other events, which may require frequent lifting over a period of days.

The incumbent may be involved in field troubleshooting and may be required to travel alone to and work on job sites, functioning as a professional representing TOA in a positive manner.


TASKS

Return Authorizations (RA)

  • Issue RA forms based on dealer requests.
  • Determine the return is in accordance with published terms.
  • Maintain a Database of RA requests.
  • Manage B-Stock inventory
  • Inspect returned items.
  • Finalize disposition of returned product.

Service Depots

  • Technical support
  • Parts request
  • Product support and supply for repairs

Product Modifications

  • Evaluate
  • Document
  • Delegate modification

CSA Inspections

  • Determine product modifications if any required to meet CSA special inspection
  • Document
  • Implement

Warranty

  • Approve repair invoicing from Service Depots
  • Maintain database of warranty repairs

Showroom

  • Set up and maintain showroom and make ready for customer demonstrations and RSM use.
Service area (shop)

  • Organize and maintain returns and equipment in service area

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Work Location:
One location

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