Technical Product Support Specialist

2 weeks ago

Mississauga, Ontario, Canada Bizerba North America Full time

Although Bizerba has not invented the weight, we have definitely paved the way for modern weighing technology. Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions. Today we operate in 120 countries with approximately 4.500 employees.

ROLES AND RESPONSIBILITIES:

  • Define, gather, and assess opportunities and translate them into functional and technical requirements.
  • Identify, create, and implement solutions to meet business needs or solve customer's problems.
  • Provide detailed specifications for proposed solutions.
  • Provide documentation and training for stakeholders.
  • Assist customers with maintenance of their Bizerba retail products.
  • Test and evaluate new technologies and identify trends in industry.
  • Work closely with sales, service, and engineers to communicate and monitor progress.
  • Support major retail projects from presales to postimplementation.

BENEFITS:

  • Full time employment with competitive salary
  • Company health benefits after 90 days
  • RRSP eligibility after 6 months waiting period with 50% company match up to 3%
  • Paid vacation and sick time
  • Long Term Disability option
  • Employee assistance programs
  • Basic and advanced training courses on all equipment you are expected to assist customers and technicians on.
  • Ongoing trainings on newly released equipment to increase your knowledge base.
  • Part of an experienced and professional team.
  • A wide spectrum of interesting tasks and plenty of personal development potential within a successful international company.
  • Support and work on the latest and most advanced technology within the industry.

QUALIFICATIONS AND SKILLS:

  • Bachelor's degree in Engineering or Computer Science or IT, or equivalent 4year experience working with computer systems.
  • Reliable, selfmotivated, and detailoriented.
  • Strong analytical thinking, problemsolving, and troubleshooting skills.
  • Strong computer networking skills, both wired and wireless technologies.
  • Can work with SQL databases, web services and various file formats.
  • Experience in Windows systems, Linux systems, and Docker.
  • Extensive experience in programming, coding and scripting in languages such as Javascript, Java, C#.
  • Ability to travel on short notice up to 30% travel time including international travel.

Our Offer:


At Bizerba, we bring together the traditional values of a family-run company and the international career development opportunities of a globally operating group.

That is what we call "Bizerba Open World," and we are looking forward to developing this further together with you.


Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Software troubleshooting: 1 year (preferred)

Work Location:
In person

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